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Field Service
Discussion List
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How to create the org unit for the new organizationScenario : I have two organizations. Supremo power and ACME contractor. While trying to create the new organization bucket for ACME contactor, even upon choosing the org… -
Searching using OFS Internal Activity ID (aid) ValueSummary: Hello. OFS has its own internal activity ID called "aid". I'm working to add this field to the Activities Search or Adhoc Filter, as our middleware occasionally… -
Does OFS have a Resource schedule summary to look at staffing future shifts?Summary: A supervisor needs to see a count of how many resources are staffed per shift in an area to know whether to bring in additional resources. Resources may be sche…
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Move all pending activities to non-scheduleSummary: Hi Team, There is one requirement to move all pending activities at end of day to non-schedule from technician my route page. But we could able to individually …
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How to hide a field in the Activity Identifier based on a resource property?Hello everyone, In the activity details screen, we have a field called "Amount to receive", which shows the value the field resource will receive upon completing that ac…
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Displaying warehouses in the "Inventory List" viewSummary: Requirement: The organizational tree consists of a main bucket and then secondary buckets corresponding to contracting companies. Each contracting company has a…
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Can you use quota to restrict routing, or would using 'Points' be more appropriate?Summary: One of our business processes are reviewing the way that they plan their work and as a part of this they are setting some targets for their workload. Their work…
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OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario?Summary: In OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario? Content (please ensure you mask any confidential information): I have a r…
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parts catalog deleteSummary: currently it takes 4 hours for OFSC to remove item from parts catalog using REST API . how can we reduce the number of hours or make real time deletion? Content…
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How to get the chatId of existing chats?Greetings, we are currently implementing collaboration chats. Is there a way to retrieve the chatId's of existing chats? Best regards,
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Does Fusion Field Service simplify Asset Details & Parts Ordering Plugin setup in OFSC?Hello Folks, Looking for insights into an exciting transformation happening in the Field Service space! With the introduction of Oracle Fusion Field Service, does the se… -
Displaying Activities Based on Route StatusIs it possible to create a filter to display only resource activities based on their route status? Example: 1 - Only resources currently active on the route 2 - Only res…
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is_day_changed how it worksSummary: We need to know how is_day_changed works Content (please ensure you mask any confidential information): We need to know how is_day_changed works to see if we ca…
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Browser multiple tabsDear community team. From the tests that we have performed we have noticed that the backend of the OFS seems to keep track of the details of a user on a single session b…
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MIME type to the file property in Oracle Field Service so that it supports the CSV files as wellWe have a use case requiring CSV files to be added as attachments, but the file properties do not list a supported MIME type for CSV. If anyone has a workaround or exper…
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August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac… -
Unusual Blue Line Seen on OFS Dispatch ConsoleSummary: A sky-blue line is appearing on the OFSC Dispatch Console for a specific user, while it is not visible to others. We were unable to reproduce this issue from ou…
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How to load map layers?Hello! I would like some supporting documentation to understand how to load map layers in TOA? What format should they be? Can they be loaded via the API? What is the be…
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Regex in a property resets after pressing enter for next lineSummary: Regex resets after new line in property Content (please ensure you mask any confidential information): We are using a regex inside a property which checks that …
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Language translation for pluginSummary: The plugins are created in English. How to make plugins multilingual for users ? Content (please ensure you mask any confidential information): OFSC provides OO… -
Fusion Field Service - Users created in FFS without External IDSummary: For an already existing user in Fusion, we have added the field service technician resource role, and followed the instructions as per below documentation https… -
How can we enable Dispatcher for custom object to redirect from create to list pageHow can we enable Dispatcher for custom object to be redirecting page to list page once we click on create button on create page? is this possible?
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How to Handle and Started Activities When Technicians were unable to End themSummary: Hi Oracle Community, In Oracle Field Service (OFS), how should we handle scenarios where a technician starts an activity but forgets to end it, either due to hu…
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Support for "OR" Conditions in Custom Filters for Oracle Field ServiceI would like to inquire whether Oracle Field Service currently supports creating custom filters that use OR logic between multiple conditions on custom properties. Speci…
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OOTB option to provide a label to a hyperlink instead of the complete URL clicking which navigatesThe requirement is to create a hyperlink within the Resources page such that clicking to which the URL is opened. Currently the approach used is creating a property with…
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Read CSV files from SFTP location via Plugin in batch modeSummary: Read CSV files every hour which has activity data in SFTP location and create activities in OFSC without middleware. Content (please ensure you mask any confide…
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The activity End Time is available in Daily Extracts but not in other Integration Channels**This post was created as part of a How to Service Request (SR) Summary of the question: In the Daily Extracts configuration, under Applications there are some very use…
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Update user login via APISummary: I am trying to update the user login property via the REST API, I get a 200 response on PATCH /rest/ofscCore/v1/users/{login} but the login property is not upda…
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How to send email to dispatcher when multiple dispatchers are assigned to a bucket?How to send email to dispatcher on activity completion when multiple dispatchers are assigned to a bucket? Scenario: I want to configure a Message Scenario to send an em…
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Barcode / QR Code Scanning Inventory Pack which has multiple Serial NumbersSummary Barcode / QR Code Scanning Inventory Pack which has multiple Serial NumbersContent Hello All, I have a requirement to scan inventory pack of 10 items from Mobile…