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Field Service
Discussion List
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New base URLs for the OFS API?Summary: I notices that some new APIs in metadata are now starting by /api/field-service/routing/v2/ (example: /api/field-service/routing/v2/routingProfiles/{profileLabe… -
How can we Track the Geo location of vehicles in the map view in fusion field service?Can we see the vehicle’s location on a map in Oracle Fusion Field Service, similar to how we can view the resource location in the map view? -
Field Service Inventory sync from Oracle Inventory 26BSummary: Hi all, Fusion field service 26B include a direct integration with Oracle Inventory. As per the release notes, if stocking locations are configured and assigned…
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Add master activity ID and global status of multi day activities in message scenarioSummary: In multi day activities, OFSC segment activity in multiple segment. Each segment can be managed independently. In the creation of this WO, REST command return t…
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OFFS 90-day retention: does it purge activities linked to a Fusion Field Service Work Order?Summary: We are evaluating whether to use the new Fusion Field Service Work Order model (26A, no OIC accelerator required, per Implementing Fusion Field Service Work Ord…
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Can we create multiple Field Service Activities against same service work order, each activityHi, Based on the 26A update, we see that a single service Work Order can be associated with multiple Field Service Activities. Does this mean that, against a single Work…
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Embedding Fusion Service OTBI Dashboard in Oracle Fusion Field Service DashboardSummary: Hi All, I am trying to embed an OTBI dashboard into Oracle Fusion Field Service (FFS) using the Embedded Dashboard option and the OTBI dashboard URL. However, t…
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Auto-created Work Orders via Groovy script bypassing Fusion Field Service (FFS) activity creationSummary: We are using a Groovy script to automatically create Service Work Orders from Service Requests. While the Work Order records are successfully created in Fusion,… -
Prevent Inventory Installation When On-Hand Quantity Is Negative in FFS.Summary: Oracle Fusion Field Service currently allows technicians to install inventory items even when the available on-hand quantity is negative. This can result in ina…
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Fusion; HCM Person Record to FFS mappingSummary: We have a very large organization that is deploying Fusion HCM, Service and Field Service. Trying to understand the relationship of the person record details an… -
Move Activity suggests different slots for different TechniciansSummary: We have built routes for a bunch of users, when I use the Activity Hint Card → Move Activity option, select the date - Field Service Cloud suggests different or…
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Fusion Field Service Data Extraction from Fusion TablesSummary: Hello, Checking on the options to extract and load Field Service data from Fusion into External DB. I have explored the following options: BICC PVOs – could not…
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Adding a work skill condition for cname or ccitySummary: In Work Skills conditions, we are able to add conditions for native fields [czip] and [cstate], however native fields [cname] and [ccity] are not available. Con… -
App Composer FCL values not showing in FFS Work Skill Conditions (Service Work Order)Summary: I am looking for some guidance regarding a limitation we are hitting with field sync between Service Work order and Fusion field service. Fixed choice list type…
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Quota Booking Ignores Restrictive Work Skill Group RequirementsSummary: Hello, We are experiencing an unexpected behavior regarding Availability-based / Quota-based capacity booking. The system is returning available capacity for an…
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how to stop subscription to be honored by service logistics chargesSummary: we have requirement from client that when field service technician completes his job, he answers certain questions which are predecided. These answer may mean s…
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Fusion Field Service Native Inventory Integration and Collaboration – Inventory TransferHi Team, We are currently evaluating the native Oracle Fusion Service Logistics ↔ Oracle Fusion Field Service inventory integration (26B) and have a question regarding C…
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How to invoke an SSO enabled browser based application from within OFSCSummary: Content (please ensure you mask any confidential information): Our OFSC environment is SSO enabled, Technicians login via SSO and Debrief tasks, we want to acce…
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Previous day's activities get stuck in En Route statusSummary: Sometimes the users suspend an activity, to be scheduled for a future date, while completing the last valid activity — they are automatically put into En Route …
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Where we can set calendar weeks for quota and capacitySummary: on business rules screen there is configuration for Quota management under that there is option for quota and capacity there we are able to select the calendar …
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DFF Warning messageI have a DFF in classic page (Descriptive Flexfield) in Oracle Fusion Procurement that captures an amount from EPM. I would like to know if there is a way to enforce a v…
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How to Complete an Individual Depot Repair Work Order Operation Using REST API?I am working with Oracle Fusion Depot Repair WorkBench (Service Logistics). A repair work order contains multiple operations, for example: 10 – Initial Inspection 20 – D…
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Ability to set Dispatch Console List View Columns Sequence and Width Globally/User TypeSummary: Hi Team, Have below two queries: We have a requirement for business where they have shared the sequence of columns to be shown in dispatch console. This needs t…
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25C PDF Generation - Image File Height/Width HandlingSummary: Has anyone successfully managed to apply styling to an image/signature file in the OOTB PDF Generation functionality? I'm not an HTML pro, but anything i have t… -
Fusion Field Service Activity Details in Fusion Service Work OrderSummary: Hi All, We were able to set the Fusion Field Service connection and the WO from Fusion service gets created in Fusion Field Service and the updates can we seen …
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Ability to show alert pop-ups to OFSC usersSummary: Hi Team, We have a scenario where user may have to work/update an already completed OFSC activity's plugin based on the response comes from source system/OIC. D…
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Fetch Fusion BIP Report data from Field Service PluginSummary: We are developing a custom Fusion Field Service plugin that needs to display data from a Fusion BIP report. Currently, we are able to retrieve the report data o…
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Issue with Inventory Based Routing in Oracle Field ServiceHi Team, I am facing an issue with inventory-based routing in Oracle Field Service. We have two OFS instances: In the first instance, inventory-based routing works as ex…
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Can we disable Service Window/SLA alert on dispatch ?Summary: hi, we are looking for ways to disable service window / SLA warning alerts on activity on dispatch as this is changing the color of the activity which client wa…
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Error during inventory creation in segmentable activitiesThe issue we are experiencing is the following. At first, a segmentable activity is assigned to a resource (R1). Then it is moved to another resource (R2) but the user d…