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Field Service
Discussion List
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Delete custom propertiesHi, The user defined the following property: After testing on the forms, he deleted the references to the properties. (This was in February—that is, more than 90 days ag… -
Fusion Field Service error - ADFC-02011: The value for 'localActivityId' cannot be nullHello, We're trying to navigate to Oracle Fusion field service. But when trying to enter, we're getting the following error: ADFC-02011: The value for 'localActivityId' … -
CASDK - 0005 Error in OIC for OFS AdaptorSummary: I am getting an error when adding the OFS Adaptor to an Integration in OIC Content (please ensure you mask any confidential information): I have setup a confide…
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Missing Pages in Configuration History Dashboard Report Pagination – Oracle Fusion Field ServiceSummary: Hi Team, We are facing an issue in the Configuration History Dashboard report in Oracle Fusion Field Service where pagination appears to be inconsistent and sev…
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Ability to disable On-Call and non-working reason features.Summary: Hi Team, We have a requirement where the customer is looking to turn off the on call feature. Natively from OFSC there is no way to turn it off, but as an admin…
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Native Integration between Fusion Service and Field ServiceSummary: Hi, We have followed this document to create connection in Fusion Service for activity creation in Fusion Field Service. https://docs.oracle.com/en/cloud/saas/f…
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How to allow visibility to En route button only on specific activities in route?Summary: Is there a specific property or process that can be used to restrict visibility to the En route button if the task is not next in a tech's route? Basically, we … -
system unavailability during Cumulative weekly bundleSummary: Hello Community We are opting for CWB patch for some bug fixes. Can someone please share some guidelines if the integrations should be paused for that duration?…
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Alert Planner/Capacity Manager When Technician Status Shows Red/Orange via Collaboration ChannelSummary: We are currently conducting a POC to identify whether we can send alerts through the Collaboration channel when a technician status shows Red or Orange. We are … -
Send email notification When there is unread message in chatSummary: Hello The use case is to send an email notification when there are unread messages in the collaboration chat Currently, in the message scenario, we can't find o…
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how to link the Parts Catalog with Inventory in Oracle Field ServiceSummary: Hi everyone, I’m trying to understand how to properly link the Parts Catalog with Inventory in Oracle Field Service. I would like to clarify the following: How …
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Remove Next Activity fields from Complete Activity screenSummary: Remove Next Activity fields from Complete Activity screen. Content (please ensure you mask any confidential information): For each User Type, the "Selection Of …
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OFS Forms Design Recommendation for Large-Scale Checklist ImplementationSummary: We have a business requirement where technicians need to fill multiple checklists during activity execution in Oracle Field Service. Current requirement: Around…
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Work Order Id is not populated during FFS Activity CreationSummary: I have configured FFS Work order type in our instance (26A) and i see that when a new activity is created for an FFS Work order, it is not populating work order…
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New Icon in the Time View for TechsSummary: Starting a few releases ago - we started seeing the following icon in our Technicians Time view Content (please ensure you mask any confidential information): N…
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Is there any way I can see if the event has been triggered from Oracle B2C Service Cloud?Summary: In Oracle B2C Service Cloud, I have created two event subscriptions that should be triggered whenever an incident is created or updated. Is there any way I can …
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How to block future dated activities from appearing on Technicians RouteSummary: We would want the Technicians to see only assigned activities for current day and past activities. They should not be able to see activities for future dates. C…
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CCS–FFS Accelerator: Unrelated Pickup Work-Support Activity Types Other Than Service InvestigationWe are currently reviewing the Oracle Utilities CCS–FFS Accelerator and have a question regarding the Create Unrelated Pickup Work functionality. The accelerator documen…
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Capacity Area ConfigurationWhen attempting to add the bucket resource as Capacity Area, the system returns the error message: "Resource cannot be defined as a Capacity Area." Current Configuration…
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Fusion field service instance cloningSummary: Hi team, Can Fusion Field Service instances be cloned from one other (either test to test or test to production) using cloud console as it was done in standalon…
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How to make a plugin mandatory so that it is not skipped before completing an activity?Summary: To make a plugin mandatory in Oracle Field Service so that technicians cannot skip it before completing an activity, implement validation logic that checks whet…
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Settings to view Nearby Non-Scheduled Activities on the Mobile MapSummary: Where can I find the necessary settings to give the technician visibility on the map regarding unscheduled activities? Content (please ensure you mask any confi…
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OFSC application load issue-The application could not loadSummary: Hi Team, We get OFSC application load issue intermittently and it is impacting automation testing scripts run. Attaching screenshot below. Is there a way to avo…
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Can message steps copy a resource start address to an activity?Summary: Want to copy the resource's start location to an activity. Content (please ensure you mask any confidential information): We have an "End of Day" activity place… -
Unable to Change Estimate Status After Debrief Status is PostedHi Community, After posting the charges, the Debrief Status is updated to “Posted”, however the Estimate Status still remains in “Draft”. We are unable to update/change … -
Refresh instance from Test to PROD Fusion Field ServiceSummary: Hello, In Oracle Field Service (standard), there is an option to refresh the production instance with the test instance prior to Go-Live. Once the refresh is co…
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How can I see the resource trace in map view from previous days?Right now I can only see resource trace for the current day. Even when The line shows that GPS was being tracked, the resource trace isn't showing up for previous days, …
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Why are CCS Activities not supported for Suspended, Started, or Not Done statuses in OFSC?Summary: Why are CCS Activities not supported for Resource Usage when the activity status is Started, Suspended, or Not Done in Oracle Field Service? Content (please ens…
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Limit on Number of Forms in Oracle Fusion Field Service in 26 A?Hi Team, Is there any limitation on the number of custom forms that can be created in Oracle Fusion Field Service? Oracle documentation mentions that we can create forms…
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Customizing Adjust Time ScreenSummary: Is it possible to customize Adjust Time Screen i.e. we want to add similar map in this screen which comes on en-route screen. Thanks, Nishant Content (please en…