To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Assign Resources to a TeamHello community, Could you please assist us with a few questions regarding team activities: We are currently trying to configure Assisting activities for technicians. Ac… -
Field Service Inventory sync from Oracle Inventory 26BSummary: Hi all, Fusion field service 26B include a direct integration with Oracle Inventory. As per the release notes, if stocking locations are configured and assigned… -
Fusion; HCM Person Record to FFS mappingSummary: We have a very large organization that is deploying Fusion HCM, Service and Field Service. Trying to understand the relationship of the person record details an… -
Routing - assign to technician route outside activity access scheduleSummary: I have a requirement to allow routing to assign activities even outside the access schedule that we have sent with the activity. Basically, we want to assign to…
-
Logic behind retention period of Oracle Field ServiceHello all, I would like to clarify the activity retention behavior in Oracle Field Service (OFS). Based on the documentation and our understanding, activities in OFS hav…
-
Issue Configuring External Application Plugin (APK / Non-HTTPS)Summary: Hello All, We are trying to configure an external application using Plugin → External Application, but the application is not hosted on HTTPS (Web) its only APK… -
How can we upload files (excel/word) via gallery in Fusion Field ServiceSummary: Hello, We are using Fusion Field Service in our implementation. Currently, we are using fusion attachments to send attachments from FFS to Maintenance Work Orde…
-
Unable to import File Type properties from WACS-OFS Accelerator into FFS environmentSummary: We are using the WACS-OFS Accelerator, which requires importing XML file properties into Oracle Field Service. Initially, our project was planned for OFS, but a…
-
How to extend or update the expiry date of the Event Subscription in Field Service Cloud?Summary: Need guidance on extending the expiry date of an existing Event Subscription in OFS. The subscription was created successfully, but the expiry date is automatic…
-
How to Add PDF/Excel Files and Video Attachments to Work Orders in Oracle Fusion Field Service (FFS)Summary: Hello Team, We need to attach Files(PDFs, Excel) and Video Attachments to the work Order in FFS. In FFS, Attachment Property type provides two options: Object S…
-
Forms with pdf generationSummary: Hi Team, We have a form in Field Service that uses several activity properties, and it is configured to generate PDFs for sharing. I’d like the PDF to only show…
-
56689: import_profiles: Unable to convert the 'params' field value to String.Summary: We are experiencing an issue importing a configuration XML file between Oracle Fusion Field Service environments. Observed behavior: We are trying to import an …
-
How to show message in activity history of main activity when End prework is Completed in OFFS.When a Prework activity is created, a message is recorded in the parent activity history indicating that “Prework started.” However, upon completion of the “End Prework”…
-
Native Integration for Fusion Field Service and Fusion Field ServiceContent (please ensure you mask any confidential information): Hi Team, Just wanted to check with native integration between Fusion service and Fusion Field Service I ha…
-
Oracle Field Service Reporting & AnalyticsHi all, I’m looking to better understand the reporting and analytics capabilities around Oracle Field Service. From what I can see, OFS provides strong real-time operati…
-
Ability to compare configurations setup in two OFSC EnvironmentsSummary: Hi Team, Do we have any tool or automatic way to compare configurations in two OFSC Environments. Thanks, Nishant Content (please ensure you mask any confidenti…
-
Native Integration between Fusion Service and Field ServiceSummary: We have set up a connection in Fusion Service using below Connection details URL - {{Fusion Service URL}}crmRestApi/resources/latest/fieldServiceConnections Bod… -
Pro Tip - Understanding Bug and Defect Handling in Oracle SupportThis Pro Tip explains how Oracle Support manages bugs and defects in Oracle applications, including how issues are evaluated, tracked, and resolved. Understanding this p…
-
Pro Tip - Understanding Pod Sizing for Fusion ApplicationsThis Pro Tip provides an overview of pod sizing in Oracle Fusion Applications and explains how resource allocation impacts system performance. Pod sizing ensures that ap…
-
Pro Tip - Understanding Customization Guidelines in Oracle SupportThis Pro Tip provides an overview of Oracle Global Customer Services Customization Guidelines and explains how customizations impact support interactions. Understanding …
-
Pro Tip - Navigating Help Center DocumentationThis Pro Tip provides an overview of Oracle Help Center documentation and explains how to effectively navigate available resources. The Help Center offers comprehensive …
-
Pro Tip - Understanding Patching Options for Fusion ApplicationsThis Pro Tip provides an overview of patching in Oracle Fusion Applications, including available patching options, scheduling, and best practices for managing updates. P…
-
Pro Tip - Escalations and Manager Requests in Oracle SupportThis Pro Tip provides guidance on how to request management attention for a service request (SR) within Oracle Support. The escalation process is designed to ensure that…
-
Pro Tip - Understanding Quarterly Updates for Fusion ApplicationsThis Pro Tip provides an overview of Oracle Fusion Applications quarterly updates, including what they contain, how they are scheduled, and how to prepare for them. Quar…
-
Pro Tip - Creating Environments in Oracle Cloud ConsoleThis Pro Tip provides an overview of how to create Fusion Applications environments using the Oracle Cloud Infrastructure (OCI) Console. Creating environments is a key s…
-
Asset Details Plugin - Not seeing option to delete parametersSummary: I am working in Asset Details Plugin in Oracle Fusion Field Service 26 B version. I am not seeing an option to delete the parameters. I basically wanted to recr… -
Is there any way to control dispatcher see only 3 weeks of History?Summary: Business wants Dispatcher to see only 3 weeks of History in FFS is it possible by using Restriction on visibility filter or by any way?
-
Ability to customize "Stop Travel" screen to add CommentsSummary: Hi Team, We have a requirement to be able to customize "Stop Travel" screen, similar to "Suspend Activity" screen. We need to add a mandatory field named "Comme…
-
Dispatch Console – Monthly View not showing Mass Repeating ActivitiesSummary: Hi, we recently received confirmation via a Service Request that Mass Repeating Activities are not displayed in the Monthly view of the Dispatch Console. For ou…
-
Pro Tip - Working with Implementation Support Leads (ISLs)This Pro Tip provides an overview of Implementation Support Leads (ISLs) and explains how they support your organization throughout the implementation lifecycle. ISLs se…