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Field Service
Discussion List
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Possibility of Recalculating delay time for Messages on Add activity triggerHi Team, We have a requirement to send reminder emails to dispatchers if an activity remains unaccepted 20 minutes after its creation. Since our technicians do not use t… -
How can we update refresh rate at resources level in bulk?Summary: Hi Team, We have a refresh rate property at resource level where we can set the number of minutes and as per this value dispatch console gets refreshed automati…
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How to remove edit favorite groups icon from manage screen ?Summary: Hi All , we have a client requirement to make manage screen view only for some user roles. We were able to remove other edit actions from manage liek add activi…
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Set Resource Time zone in new Fusion Field ServiceSummary: Unable to understand from where we can set different time zones for the resources in new Fusion Field Service. Content (please ensure you mask any confidential … -
How to configure SSO in Oracle Field Service Cloud with Fusion as Identity Provider?Summary: Hello Community, I need to configure Single Sign-On (SSO) for Oracle Field Service Cloud (OFSC). Can Oracle Fusion Applications act as the Identity Provider (Id…
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How to Audit Activities and Configurations in Oracle Field Service CloudSummary: Hi Team, We have a security requirement to get OFSC Activity logs (Which user did what change on an Activity) and also Audit any configuration/resource related …
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Can we have a Technician Assigned to Multiple BucketsSummary: Can we have a Technician/Field Resource Assigned to Multiple Buckets in resource tree. Content (please ensure you mask any confidential information): Version (i…
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OFSC - How to Capture Custom Activity Field Update Event in Message Scenario Launch Condition?I have requirement to capture the custom field update event, let's say Payment success Identifier which is getting updated using custom plugin page and need to trigger m…
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Are OFS Forms (with Data Fields and Form Fields) Supported in Offline Mode?Summary: I want to confirm behavior in offline scenarios particularly for field technicians using the mobile app. Are OFS Forms (containing both Data Fields and Form Fie…
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How to Add Train Stop in Oracle Field Service Activity Details ScreenHow to Add Train Stop in Oracle Field Service Activity Details Screen Like this in Image -
Can we send an email notification on Creating an Appointment in OFS during Launch condition?Summary: Can we send an email notification on Creating an Appointment in OFS during Launch condition? We would like to send an email on submission of an Appointment. Tho…
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How do we create multiple Organization Units in single Organization in Oracle Field Service ?Hello, We've created 3 Organizations in OFS, and are trying to create multiple Organizational Units under them. But, system is allowing us to create an Organizational Un…
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Significado el icono del tiempo del carroSummary: Buenas tardes, 1- ¿Que significa el icono del tiempo del carro? 2- ¿Para que sirve? 3- ¿Dónde se configura? Content (please ensure you mask any confidential inf…
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Custom field added in Form not returned when querying Master Activity ID in multi-segment activitiesSummary: I have added a Custom field(New Meter Reading) to a Form. It's not returned when querying the Master Activity ID in Postman. Question: In Oracle Field Service, …
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How to show Inventory step in workflow only if required inventory exists?Summary: In Oracle Field Service, I have configured a workflow and added Inventory as the first step (see screenshot). What I want: The Inventory step should only be vis…
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Forms data not returned when querying Master Activity ID in multi-segment activitiesSummary: In Oracle Field Service, we are working on multi-segment activities. With each segment, a form is submitted containing a custom property: "New Meter Reading". W…
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Field Service - Routing PlanSummary: Hello Experts, I'm new to OFS and started learning about routing. As part of the testing process, I’ve defined a routing plan and executed it manually. However,…
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How to suppress "Resource does not have enough of inventory required for this activity" alert?Hi Community, In our Oracle Field Service (OFS) implementation, we do not manage inventory within OFS itself. However, some activities are being assigned inventory items…
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Where is my Technician Url - 404 page not found errorSummary: Hello Experts, I'm in the process of testing “Where Is My Technician” feature in Field Service Cloud. I have created a WMT theme and launched a message scenario…
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5MB file size is serious limitation for modern phones, any option to extend it?Summary: Our Techs capture images to indicate work completed. 5MB file size, for most modern phones is being surpassed easily. Content (please ensure you mask any confid…
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In Manage Legal Addresses, the location is not visibleSummary: In Manage Legal Addresses, the location is not visible Content (please ensure you mask any confidential information): Version (include the version you are using…
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Default refresh time for the Dispatch console time viewHi Team, I wanted to know if there is a default refresh time for the dispatch console time view and also if its customizable. I could find a user field called 'Refresh R…
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How can I remove the "Sign In Oracle Field Service" on login page in OFSCSummary: I cannot find any option to change the "Sign In – Oracle Field Service" text on the login page to customize it as per the business requirements. Is there a way …
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Position in route update with Message APISummary: We are trying to update the position in route for a set of activities assigned to a specific resource on a specific date. However, when our custom plugin sends …
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How to disable few values in Service Address Source fieldIn our current implementation, we are using "Service Address Source" field on Service Request and Work Order pages to select the source for the address that needs to be …
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WMT: Append activity Timezone next to the Time window fieldSummary: Append activity Timezone next to the Time window field Content (please ensure you mask any confidential information): Today we generate the WMT theme for orders…
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Daily Extract activity START and END fields missing date component – only time shownSummary: We're looking for a way to include the full date and time in the Daily Extract output for accurate reporting. Has anyone encountered and resolved this issue? Co…
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Can we create a Field Resource without having User assigned to itSummary: Hi Team, Our requirement is to create a Field Resource in system which will be Technician and will be part of hierarchy in dispatch console but we will not have…
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How to show alert messageSummary: We need to show a message on the tecninician screen. Content (please ensure you mask any confidential information): We need to display an alert message on the t…
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REMINDER: Service Automation Overview Demo this week - Register Today!Have you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly…