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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Enlarge the Checkbox SizeSummary: Dear All, There is a requirement to increase the size of the checkboxes on the form, as they appear too small on mobile devices. Is there a way to adjust the ch… -
End Conference ability in collaborationSummary: Dear All, There is a requirement to end conference. we tested by giving leave conference but it will end conference for particular resource not for all. Please …
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Reopening an activity and copying the details on the Completed activity on the New opened activity.Summary: Hi, We have a situation where the Supervisor would require to reopen a completed OFS activity and review the details, comments, materials used. The supervisor w…
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Communication between customer and technicianSummary: Hello good day, through the theme Where's My Technician? Customer can cancel or reschedule the visit via Digital Assistant (ODA). If the Customer wants to commu…
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Ability to restrict activity drag and drop on dispatch console based on a custom property valueHi Team, We have a requirement where we need to restrict the Move of certain activities based on a custom property. The custom property can have values of either "Parent…
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If an Activity is not started after x minutes the activity move to other technician.Hello Folks, Greetings, I am working with routing plan and trying to implement one functionality with routing plan that suppose one routing plan executed and assign the …
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recurring holiday based on the week number and specific day of the week each yearSummary: we have a requirement to configure a recurring calendar non-working based on the week number and specific day of the week, rather than a fixed date. For example…
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Storing attachments uploaded in OFS for more than 2 yearsSummary: Our requirement is to store files/attachments uploaded in OFSC for more than 2 years. Is it possible to store them in Oracle Autonomous Dadabase. If yes please …
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Cancellation of Activity in OFSCSummary: After an activity has been created, scheduled for a specific date, and assigned to a resource in OFSC, how long (exact timeframe) do we have the option to cance…
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How to create the org unit for the new organizationScenario : I have two organizations. Supremo power and ACME contractor. While trying to create the new organization bucket for ACME contactor, even upon choosing the org… -
Searching using OFS Internal Activity ID (aid) ValueSummary: Hello. OFS has its own internal activity ID called "aid". I'm working to add this field to the Activities Search or Adhoc Filter, as our middleware occasionally…
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Does OFS have a Resource schedule summary to look at staffing future shifts?Summary: A supervisor needs to see a count of how many resources are staffed per shift in an area to know whether to bring in additional resources. Resources may be sche…
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Move all pending activities to non-scheduleSummary: Hi Team, There is one requirement to move all pending activities at end of day to non-schedule from technician my route page. But we could able to individually …
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How to hide a field in the Activity Identifier based on a resource property?Hello everyone, In the activity details screen, we have a field called "Amount to receive", which shows the value the field resource will receive upon completing that ac…
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Displaying warehouses in the "Inventory List" viewSummary: Requirement: The organizational tree consists of a main bucket and then secondary buckets corresponding to contracting companies. Each contracting company has a…
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Can you use quota to restrict routing, or would using 'Points' be more appropriate?Summary: One of our business processes are reviewing the way that they plan their work and as a part of this they are setting some targets for their workload. Their work…
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OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario?Summary: In OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario? Content (please ensure you mask any confidential information): I have a r…
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parts catalog deleteSummary: currently it takes 4 hours for OFSC to remove item from parts catalog using REST API . how can we reduce the number of hours or make real time deletion? Content…
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How to get the chatId of existing chats?Greetings, we are currently implementing collaboration chats. Is there a way to retrieve the chatId's of existing chats? Best regards,
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Does Fusion Field Service simplify Asset Details & Parts Ordering Plugin setup in OFSC?Hello Folks, Looking for insights into an exciting transformation happening in the Field Service space! With the introduction of Oracle Fusion Field Service, does the se… -
Displaying Activities Based on Route StatusIs it possible to create a filter to display only resource activities based on their route status? Example: 1 - Only resources currently active on the route 2 - Only res…
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is_day_changed how it worksSummary: We need to know how is_day_changed works Content (please ensure you mask any confidential information): We need to know how is_day_changed works to see if we ca…
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Browser multiple tabsDear community team. From the tests that we have performed we have noticed that the backend of the OFS seems to keep track of the details of a user on a single session b…
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MIME type to the file property in Oracle Field Service so that it supports the CSV files as wellWe have a use case requiring CSV files to be added as attachments, but the file properties do not list a supported MIME type for CSV. If anyone has a workaround or exper…
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August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac… -
Unusual Blue Line Seen on OFS Dispatch ConsoleSummary: A sky-blue line is appearing on the OFSC Dispatch Console for a specific user, while it is not visible to others. We were unable to reproduce this issue from ou…
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How to load map layers?Hello! I would like some supporting documentation to understand how to load map layers in TOA? What format should they be? Can they be loaded via the API? What is the be…
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Regex in a property resets after pressing enter for next lineSummary: Regex resets after new line in property Content (please ensure you mask any confidential information): We are using a regex inside a property which checks that …
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Language translation for pluginSummary: The plugins are created in English. How to make plugins multilingual for users ? Content (please ensure you mask any confidential information): OFSC provides OO… -
Fusion Field Service - Users created in FFS without External IDSummary: For an already existing user in Fusion, we have added the field service technician resource role, and followed the instructions as per below documentation https…