To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Pro Tip - Understanding Oracle Technical Support PoliciesThis Pro Tip provides an overview of Oracle Technical Support Policies and explains how they define the scope, procedures, and service expectations when working with Ora… -
Pro Tip - Using the Support Site for Fusion ApplicationsThis Pro Tip provides an overview of the Oracle Support Portal and its main features for Fusion Applications users. Understanding how to navigate the support site enable…
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Pro Tip - CCC Best Practices for Asking Questions EffectivelyThis Pro Tip explains how to effectively use Cloud Customer Connect (CCC) to receive faster, more accurate answers from the community. By following a structured approach…
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Chats associated with a resourceHi, It is possible to obtain the chats associated with a resource via API? Thanks! -
Is there a way to move the clone of a suspended activity to another resource via message scenarioSummary: Grettings, we want the supervisors to visit the clients of activities that technicians suspended, is there a way to move the clone of the suspended activity via…
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Dispatcher approval option to transfer Activity with skills and zones mismatch in collaboration?In Oracle Fusion Field Service, we are using Collaboration to allow field resources to coordinate and, where appropriate, transfer activities to another resource. We und…
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Multi-day Activity Removal Behavior: Deleted vs. Canceled Status Before and After Route ActivationSummary: I would like to ask for clarification regarding the removal of multi-day activities in the Dispatch Console. If I assign a multi-day activity to a resource and …
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Can we filter the resource who are doing overtime or Overloaded resources (>100% load) in List ViewSummary: What is the filter condition to get resources who are doing overtime or Overloaded resources (>100% load) in List View OF Dispatch Console? Thanks in advance!
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Filter technicians based on Work Order AreaSummary: We are trying to filter technician based on Work Order Area. What we are doing: So, in Fusion Service, we are creating a work order, there we are entering data …
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WMT cancellation tracking in Oracle Field Service Cloud (OFSC).Summary: We have a requirement regarding WMT cancellation tracking in Oracle Field Service Cloud (OFSC). When a customer cancels an activity through the WMT URL, we can …
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Can we create multiple Field Service Activities against same service work order, each activityHi, Based on the 26A update, we see that a single service Work Order can be associated with multiple Field Service Activities. Does this mean that, against a single Work…
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Receiving parts on a Warehouse visit activity in OFSWe have configured Routing to create Warehouse visit activities based on the Required Inventory and current levels in Resource inventory. Once they are created, Technici…
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Text to Speech FunctionalitySummary: Hi, I can see some Oracle documentation on converting resource/engineer speech to text however I cannot find anything on text to speech. For example reading alo…
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On-Call Shifts - How are these handled by the HCM - OFFS AcceleratorSummary: The documentation for the accelerator mentions a limitation https://docs.oracle.com/en/cloud/saas/field-service/faint/c-limitations-of-the-accelerator.html belo…
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How to make filters as case insenstivie?Hello Team, If we create a property as string and add the property in the filter condition and select as Dynamic, will it behave as case sensitive? If yes, is there a wa…
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Fusion Field Service - Users created in FFS without External IDSummary: For an already existing user in Fusion, we have added the field service technician resource role, and followed the instructions as per below documentation https… -
Fusion Field Service; Multiple users logging into the same deviceSummary: Are there any possible concerns or caveats to having multiple resources using the same device to log into field service in order to capture their time and popul… -
Passing a value to a native propertySummary: Is it possible to pass a value to a native property? Content (please ensure you mask any confidential information): We are sending a value from an external syst… -
Asset Details Plugin – Authorization Token Error in 26AI am working on the Asset Details Plugin in Oracle Fusion Field Service (26A release). https://docs.oracle.com/en/cloud/saas/readiness/service/26a/fscv-26a/26A-fsvc-wn-f… -
Debrief Plugin - Critical Error Authorization Token Error in 26BSummary: I am working on the Debrief Plugin in Oracle Fusion Field Service (26B release). As per the readiness documentation, it states that no additional configuration … -
Integration between Oracle Projects and Oracle Fusion Field ServiceSummary: Content (please ensure you mask any confidential information): Hi Team, We are exploring the integration between Oracle Projects and Oracle Fusion Field Service…
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Real-Time Data Extraction from Fusion Field Service to ADWSummary: Hello Team, The ADW integration option has been removed from Fusion Field Service, and there is currently no supported native alternative for real-time data tra…
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Unable to view previously submitted form data when an activity is moved to a future date in OFSCSummary: A customer has a requirement where an activity is assigned to a technician for today’s date (current date). The technician does not perform any status transitio…
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Getting Error as You can't delete the grade step {0} because it's associated with an AssignmentSummary: Unable to End Date Grade step -Getting error as 'You can't delete the grade step {0} because it's associated with an assignment. (PER-1530558)', Eventhough ther…
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How to start a chat using postmanSummary: I have tried "{{ofs_url}}/rest/ofscCollaboration/v1/chats" But I am getting Error. user not found. Can you tell me authentication and payload to make it work. C… -
Redirecting to WhatsApp via Deep Link after saving a Custom FormSummary: We are using a custom form where the technician fills in three specific fields (Field 1, Field 2, and Field 3). The requirement: When the technician clicks the …
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Does Native Integration Support Custom Properties Mapping in Fusion Service (26A)?Hi community, I’m referring to the Oracle Fusion Service 26A readiness document: https://docs.oracle.com/en/cloud/saas/readiness/service/26a/fscv-26a/26A-fsvc-wn-f42773.…
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How to update custom inventory property using ofsc-connector from a debrief pluginSummary: A customer has requirement to collect information regarding lines which are other than Expense or Labor. This new debrief billing type "Action Code" needs some …
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how to handle daylight saving time issue in field service?Summary: Hello,We are sending start time and end time of activity from Fusion Field Service to Fusion Maintenance Work Order."startTime": "2026-04-08 15:03:00", "endTime…
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HERE maps API in field service custom pluginSummary: Based on current version fusion field service, we have HERE maps available for map-based interactions. I was looking at ways to make use of HERE maps APIs in cu…