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Field Service
Discussion List
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Real-Time Data Extraction from Fusion Field Service to ADWSummary: Hello Team, The ADW integration option has been removed from Fusion Field Service, and there is currently no supported native alternative for real-time data tra… -
Application of Departure/Parking TimeSummary: Is there any documentation covering how the Departure/Parking Time value is applied to Travel Key Travel Estimations? We're attempting to identify whether the c… -
Fusion Field Service User Creation/Updates via APISummary: With the introduction to fusion field service, is there a way to support creating the users via API, and setting their information appropriately? For instance, …
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With the "Redirection with the close Method" how can I land on "My Route" with the "backScreen"fieldSummary: I am working with this API : https://docs.oracle.com/en/cloud/saas/field-service/fapcf/c-redirectionwithclosemethod.html and we are trying to land on "My Route"…
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How to Add PDF/Excel Files and Video Attachments to Work Orders in Oracle Fusion Field Service (FFS)Summary: Hello Team, We need to attach Files(PDFs, Excel) and Video Attachments to the work Order in FFS. In FFS, Attachment Property type provides two options: Object S…
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how to export the whole parts catalogue using plugin api/ rest apiSummary: Content (please ensure you mask any confidential information): Hi Team, We have a requirement to export the entire Parts catalog that is currently available in …
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Ability to add reason while clicking on "Stop Travel" after EnrouteSummary: Hi Team, There is a business requirement that if a technician stops his travel after starting enroute for an activity, he should add a reason for stopping trave…
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Is it possible to hide some hierarchy bucket for particular resource type usersSummary: Is it possible to hide some hierarchy bucket for particular resource type users Content (please ensure you mask any confidential information): We have organizat…
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Is there a way we can check server status for Oracle Field Service? On browser and mobileSummary: I would like to know if there is a way to see how is the server status at the moment, such as availability on browser and mobile, like a server status web page.…
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How can I do to configurate Fusion Attachments in Oracle Fusion Field Service?Summary: I need to configure Fusion Attachments, but I don´t have OCI user?, It´s mandatory an OCI user or there are another way to add the attachment in configuration a…
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Create Service Work orders from Preventive Maintenance WO using ESS JobWe created the maintenance program and added the customer asset to it. Then created a Maintenance WO and changed the status to Released. After that we ran ESS job "Creat… -
AutoRouting Results ReportSummary: AutoRouting Results Report - Autorouted and Manually Routed Fields Metrics Content (please ensure you mask any confidential information): Hi, We are trying to u…
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How to get time difference from Start and End time using form elementsSummary: There is ask to to get the difference of time between End Time and Start Time for a form where two date time form fields are getting used. We do not have any va…
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How does the system calculate the geolocation of an activity? Coordinates or address?Summary: We need to understand how the system calculate the geolocation on the map. We import to OFS activities through rest API, and we import both coordinates and addr…
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How does OFSC determine Work Zone assignment when using GIS Shape FileHi Everyone, I am working on Work Zone determination using a GIS Shape file in Oracle Field Service Cloud and need some clarification on how OFSC assigns activities to t…
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25D Consolidated CI Routing ReportHello @Dima Buldakov As per the release notes of 25D it was mentioned that "Within the Routing Summary tab, only outcomes from resultative runs of the Continuous Routing…
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Quota managemnt for new capacity categoryContent Hello I need to apply a new capacity category with a new work skill that limited resource will have, previously all resources were skilled to do all job types th…
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Internal Resource Organization and Organization UnitSummary: I created a new Internal Resource Organization, "Organization X," assigned to a user with the role ORA_OFS_FIELD_SERVICE_MANAGER_JOB, and expected to find a new…
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How to sync attachments from Fusion Service to Fusion Field ServiceSummary: Attachments not syncing from Fusion service to Fusion Field Service via the Out of the box Work order accelerator. “wo_attachment” and “wo_photo” are file type …
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GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Send email to an email ID captured in a custom propertySummary: We have a requirement where we send a one time email to the customer. We want to use Message scenarios to send this email. Content (please ensure you mask any c…
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GUIDE: How to setup OFS for using multi-attachment property with Fusion attachmentsSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove…
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Request to Hide/Disable Password Fields on Resource Screen in OFS EnvironmentSummary: We are using Oracle Field Service (OFS) with SSO enabled.(Single Sign On) When we add or edit a Resource (technician/dispatcher), OFS displays the fields Passwo…
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Can we use Oracle Guided Learning In Fusion Field ServiceSummary: Hi, We are in the process of implementing Oracle Fusion Field Service for one of our customers and would like to confirm whether Oracle Guided Learning can be i…
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Restricting value upto 10th decimal placeSummary: We are trying restricting value entered to upto 10th Decimal place in form element Content (please ensure you mask any confidential information): Eg. we need to…
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Update inventory notification using message scenario.Summary: Dear Team, There is a customer requirement saying when inventory is updated resource should be notified. As we all know we don't have lunch condition of "Update…
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auto move the unscheduled activities to parent bucket of technician that are in techs non-scheduledSummary: Assigned Activities to the technicians are moved to their unscheduled pool at the end of the day using message scenario if they are left in pending status. Now …
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Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs… -
Chat events from OICSummary: Hello, Why is there no integration with OFS chat events using OIC? How can we capture those events? Content (please ensure you mask any confidential information…
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Oracle Field Service Cloud Sample Plugin Working CodeSummary Oracle Field Service Cloud Sample Plugin Working CodeContent Please find attached working code provided by Oracle for sample plugin. I downloaded it from Oracle …