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Field Service
Discussion List
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Issue While Saving/Publishing Form in OFSCSummary: We are unable to save or publish updates when editing translations for an existing OFSC form (16 MB in size), and we cannot remove or add any properties or fiel… -
Routing Assigns Activities Next Day with Midnight Time to Current DaySummary: We have some activities that are being scheduled with future date and defaulted with midnight by C2M. Below are the highlighted samples with 12/16/2025 12:00 AM…
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Has anyone successfully used inventory properties in message scenarios to set an activity propertyWe need to validate that inventory items have been added to activities after creation and would like to use a filter highlight activities that have missing inventory doe…
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Need to show inventory list details of a resource through message scenario (email)Summary: Hi All, there is a requirement to send an email to the resource every morning with the information in his inventory. We have set up the launch condition as rout…
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Does Debrief Plugin work in offline mode?Summary: Customer has requirement to install Debrief plugin (link below) in Fusion Field Service. The technician performing this activity may be in remote warehouse area…
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How to default a calculated value in OFS property?I have 3 properties open in the work order page in the oracle field service. I want that the data in 3rd property is automatically defaulted by the sum of the data in ot…
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updating past dated activity via pluginSummary: Hello All, I’m using resource usage plugin and I’m trying to update the start time captured for an individual. The activity is 3 days in the past. While trying …
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Long duration activity questionSummary: Is it possible to create a long duration activity without OFS pushing a fixed lunch time activity? Content (please ensure you mask any confidential information)…
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Configure Retry mechanism for out bound REST API which is calling a third part application.Summary: Hi We want to configure Retry mechanism in case of technical fault for out bound REST API which is calling a third part application. We got this below link : ht…
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Assigning same routing profile to multiple buckets automaticallySummary: Hi Team We have a requirement to assign same routing profile to multiple buckets. Please suggest how can this be achieved automatically. Couldn't find API to as…
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How does Oracle CX Field Service calculate Named User licenses?Summary: Understanding how Named User licenses are calculated in Oracle CX Field Service Content (please ensure you mask any confidential information): We are trying to …
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We would like to know if there is a better way to force a reprocess of a day that is more practicalSummary: We have been using a way to this task according to an Oracle documentation shared, however althrough it does work, for a bigger amount of data (such as 50GB ex.…
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Integration between Oracle Projects and Oracle Fusion Field ServiceSummary: Content (please ensure you mask any confidential information): Hi Team, We are exploring the integration between Oracle Projects and Oracle Fusion Field Service…
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Why routing plan comparison gives 50% assurance for morning run 2Summary: I routing run report if we click on comparison and compare 2 reports then in parameter column there is one row for Assurance for morning run 2 it is 50% and for…
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Flex fields added in Fusion Parts Catalogs not showing in FFS while registering the Parts CatalogSummary: Flex fields added in Fusion Parts Catalogs not showing in FFS while registering the Parts Catalog. Please suggest any steps to get them added in Parts catalog i…
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How to create image attachment type of custom properties in oracle fusion field service?Summary: Hi Team, We are implementing Fusion Field Service, and there is a requirement to create a custom property of type Image Attachment. The intent is to allow users…
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Behavior attached to competency are not seen under skills and qualificationSummary: Behavior attached to competency are not seen under skills and qualification in ME tab. please find below the ss for reference. Content (please ensure you mask a… -
Routing APIs in OFSC for obtaining routing resultsHi, I am looking for OFSC APIs to get routing results like assigned, non-assigned activities with reasons. It can be achieved by downloading the routing summary within O…
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Real-Time Data Extraction from Fusion Field Service to ADWSummary: Hello Team, The ADW integration option has been removed from Fusion Field Service, and there is currently no supported native alternative for real-time data tra…
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Application of Departure/Parking TimeSummary: Is there any documentation covering how the Departure/Parking Time value is applied to Travel Key Travel Estimations? We're attempting to identify whether the c… -
Fusion Field Service User Creation/Updates via APISummary: With the introduction to fusion field service, is there a way to support creating the users via API, and setting their information appropriately? For instance, …
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With the "Redirection with the close Method" how can I land on "My Route" with the "backScreen"fieldSummary: I am working with this API : https://docs.oracle.com/en/cloud/saas/field-service/fapcf/c-redirectionwithclosemethod.html and we are trying to land on "My Route"…
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How to Add PDF/Excel Files and Video Attachments to Work Orders in Oracle Fusion Field Service (FFS)Summary: Hello Team, We need to attach Files(PDFs, Excel) and Video Attachments to the work Order in FFS. In FFS, Attachment Property type provides two options: Object S…
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how to export the whole parts catalogue using plugin api/ rest apiSummary: Content (please ensure you mask any confidential information): Hi Team, We have a requirement to export the entire Parts catalog that is currently available in …
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Ability to add reason while clicking on "Stop Travel" after EnrouteSummary: Hi Team, There is a business requirement that if a technician stops his travel after starting enroute for an activity, he should add a reason for stopping trave…
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Is it possible to hide some hierarchy bucket for particular resource type usersSummary: Is it possible to hide some hierarchy bucket for particular resource type users Content (please ensure you mask any confidential information): We have organizat…
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Is there a way we can check server status for Oracle Field Service? On browser and mobileSummary: I would like to know if there is a way to see how is the server status at the moment, such as availability on browser and mobile, like a server status web page.…
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How can I do to configurate Fusion Attachments in Oracle Fusion Field Service?Summary: I need to configure Fusion Attachments, but I don´t have OCI user?, It´s mandatory an OCI user or there are another way to add the attachment in configuration a…
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Create Service Work orders from Preventive Maintenance WO using ESS JobWe created the maintenance program and added the customer asset to it. Then created a Maintenance WO and changed the status to Released. After that we ran ESS job "Creat… -
AutoRouting Results ReportSummary: AutoRouting Results Report - Autorouted and Manually Routed Fields Metrics Content (please ensure you mask any confidential information): Hi, We are trying to u…