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Field Service
Discussion List
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Activity Time View Label with crew nameSummary: Hi Team, On assigning assisting activity to a crew it shows the activity type with crew name in the Activity Hint. How to add the same to the activity time view… -
Cannot See the Multi-Day Routing OptionSummary: Hi. Could you please let me know where to find the Multi-Day Routing option? The screenshot below shows the Setting Assignment Rule Parameters section under Fil…
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Clarification on Resource Location Visibility in Map View at Bucket LevelHi Team , We were wondering why we are unable to see resource locations on Map view at parent bucket level. When we drill down to a resource we are able to see their ass…
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How do I configure Oracle Field Service to use Oracle FastConnect?Good morning, I was asked by my supervisor to inquire if it is possible for Oracle Field Serivce to be configured to use Oracle FastConnect. If so, is there any document…
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Access to the Field Service tables in FusionSummary: I have a few questions regarding Fusion Field Service tables in below document Tables and Views for Sales, Fusion Service, and Field Service Are the standard ta…
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Fusion Field Service and Windows Phone and AttachmentsSummary: My understanding: Using 25C FFS, images can only be attached via the mobile device. Field Service still only provides an installed iOS and Android version of th…
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Fusion field service Resource hierarchySummary: Hi Team, We are currently using OFFS. As you know, user synchronization is happening from FFS to OFS. In OFS, we have already created the resource hierarchy. No…
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Where can I access demo environments for the "Become a Certified OFS Implementer" learning PathSummary: Hello Community, I am currently following the "Become a Certified Field Service Implementer" learning path, and the training materials include hands-on activiti…
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My Route Screen ConfigurationHi, Is it possible to remove "Idle Time" tile from the resource My Route screen? Also, the tile showing the percentage of day - can this be updated to remove the percent…
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How to color-code absences/calendars and show their title/notes inline in Dispatch Console / Manage?Summary: At the moment, in the Calendar section it is possible to set a Calendar (selecting from available) and add notes for resources. However, I don’t see an option t…
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how to show navigation_native_app on Activity IdentifierSummary: navigation_native_app is not visible on Activity Identifier. Content (please ensure you mask any confidential information): Navigation link is not showing. Vers… -
Reopening an activity and copying the details on the Completed activity on the New opened activity.Summary: Hi, We have a situation where the Supervisor would require to reopen a completed OFS activity and review the details, comments, materials used. The supervisor w…
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Restricting the technicians to start next day activity if previous day activity is still in startedSummary: With the overnight work setting set to 24 hours since midnight, technicians should not be able to start the next day activity until they complete the previous d…
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How to Audit Inventory changes in OFSCSummary: Hi Team, We have a requirement to Audit Inventory Related changes in OFSC like Resource History or Activity History. We want to Audit Inventory related changes …
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25C PDF Generation - Signature/ImagesSummary: Following on from the previous question about forcing colours to display in the HTML, now focusing on Signatures and Images. Designing Form PDF HTML Templates A… -
Forms with pdf generationSummary: Hi Team, We have a form in Field Service that uses several activity properties, and it is configured to generate PDFs for sharing. I’d like the PDF to only show…
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Uploading Images in Offline ModeSummary: While uploading images to a Property defined as Property Type - file, GUI : Image Element in Offline mode or with poor network connectivity, what are the best p…
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How to capture tiemstamp of a form in oracle field serviceSummary: We have a form named Activity Notes in OFSC which includes a field called Dispatcher Notes. Dispatchers enter free-text messages to send to technicians. The bus…
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Message Scenerio:Blocking Condition not working with Activity Type (aworktype) in OFSHello Community, I am trying to configure a Blocking Condition in Message Scenarios where: Field = Activity Type (aworktype) Condition = Contains (or In) tried with both…
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Legal Addresses are duplicated when move to Address task is performedOrganization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of):FedEx Description (Required):When usin…
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Can assistant fill time labor/travel hours against parent technician's activitiesSummary: Hi Team, We are setting Assist Relationships. Let's say Tech A is assisting Tech B. Tech B works on multiple activities in a day but Tech A assists Tech B only …
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Message Scenario has upper case function?Summary: I'm working with Oracle Field Service and using message scenarios to send outbound SMS notifications through an external integration. One of the requirements fr… -
25C PDF generation from example template issuesSummary: Started exploring the PDF feature added in 25C and immediately hit an issue when using the example HTML template supplied in the documentation. Saving the examp…
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Guidance on Utilizing Same Technicians Across Multiple Organizations in OFSCWe have a requirement where the same set of technicians should be able to work for two Organizations within a single Division. Example: Organization A is already live on… -
Need guidance to include Manufact. Part Number data from Inventory in Field Service Inv AcceleratorSummary: In Fusion Inventory, when performing an Item Quantities search, we have the capability to search using a Third-Party Item Number (for example, a Manufacturing P… -
Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it…
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Hide Non-Scheduled Activities when queue.date < resource.CurrentTime nativelySummary: User issue occurring when users are attempting to interact with a Non-Scheduled activity when their queue.date is in the past, they've logged in and the date is…
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Identifying a sales opportunity in OFSSummary: Is there an example or template currently available for field technician to identify a sales opportunity from OFS button/form that is then integrated with Sales… -
Routing Error - Improper Cost ConfigurationSummary: When i tried to schedule an activity from non scheduled pool using routing i have received an error - Improper cost configuration. Could you please help to unde…
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Replace dot icons in map view with arrowsIs it possible to replace the dots (balls) displayed in the dispatch map view, which tracks the locations the resource has passed through and stores the time with an arr…