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Field Service
Discussion List
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Dispatcher approval option to transfer Activity with skills and zones mismatch in collaboration?In Oracle Fusion Field Service, we are using Collaboration to allow field resources to coordinate and, where appropriate, transfer activities to another resource. We und… -
work skills, activity types are not loading in fusion setup and maintenance after 26C updateSummary: In 26C update, work skill, work zone, resource type, activity types, timezone, shifts and schedules are moved to fusion env> setup and maintenance> field servic…
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Restrict or warn assigning a Team Member as assistant if they lack the Team Lead's work skillRequirement We use the Assisting Activity / teamwork feature, where a Team Member (field resource) is added as an assistant to a Team Lead. We want to restrict, or at le… -
Activity Duration KeysSummary: Hi, When configuring the Duration Key in the Statistics module using the Activity Type field, if a character limit is set (e.g., first 3 characters), which valu…
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Can below expected behavior of scenarios cover in the routingSummary: When an engineer is set on inactive, all orders should fall from the gant for that engineer from and until the date that the engineer is inactive When a skill i…
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Is Desktop Picture/File Attachment Upload Supported in Oracle Fusion Field Service?Hi Everyone, We are using Oracle Fusion Field Service(26C) and have a requirement where technicians will carry a desktop computer to the customer site and perform their …
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API Find Matching Resources - Filter results on Availability?In a scenario where there are 20 Resources who are capable of handling an activity, but only 3 of them actually have the free time on a given date, is there a way to fil… -
What is the product rationale for not allowing Activity ID (aid) searchable?Summary: As we know, searching for activity in OFS/OFFS via Activity ID (aid) standard field is not possible. The doc explicitly states: “You can't use the Activity ID f…
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Booking Grid: Multiple Resources Required in Same BucketHas anyone successfully adapted the Booking Grid API to allow Capacity Checks in a scenario where more than 1 Resource is required to handle an activity in the same buck…
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Moving activities from a Team Lead's route to an Assisting Team Member's route from a pluginWe use the Assisting Activity / teamwork feature. The Team Lead (crew resource type) receives all the activities, and the Team Member (field resource) is assigned as an …
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Enable consuming the item for Required Inventory in FFS from different sub inventory & locatorSummary: Technicians at site/Field can't able to change the sub-inventory location in FFS even when the item isn’t on hand in the Planned location for the Required Inven…
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Checklist Required When Activating/Deactivating a RouteWe need a checklist to appear when activating or deactivating a route, so key items can be verified before the status change goes through (e.g. driver/vehicle assigned, …
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How to Fetch Submitted Forms Not Linked to Activity Details in Fusion Field Service?Summary: Hi Everyone, I have a requirement in Oracle Fusion Field Service to fetch details of all submitted forms that are not attached to the Activity Details screen. I…
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Scheduling activities that require collection/return of non-standard equipmentSummary: How does everyone handle automating the scheduling of activities that require a Resource to attend another "pool/central" location to collect a piece of special…
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How to insert images/logos in Where's My Technician's Customer Email?Summary: Hi. We are preparing to use the "Where's My Technician" feature and noticed that the customer email body content appears to support only plain text formatting i…
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How to enable search in OFSC using Activity ID (aid)?Summary: We need to enable search in OFSC using Activity ID field. Content (please ensure you mask any confidential information): We checked in the Configuration → Busin…
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HCM to Fusion Field Service Resource Sync: Native Integration or Accelerator Required?Summary: Hi everyone, I’m looking for some clarification on the integration between Oracle HCM and Fusion Field Service, for resource,skills and calender synchronization…
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Deactivate Route automatically?Summary: We'd like to be able to set a message step to deactivate techs' routes automatically Content (required): We have a large number of techs each day that we do not… -
How to move today's pending activities to tomorrowSummary: If a technician have some scheduled pending activities for today, which they are not able to pick up. We want to move them to tomorrow's pending scheduled activ…
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Hiding Default UI Tiles (My Route, Idle Time, Activities) on Route ScreenDescription: We are working on simplifying the Route screen experience for field resources (Drivers) in our project. Our drivers generally have limited technical profici…
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fusion field service to optimize the activity routes for a technician on a given daySummary: Suppose five work orders are assigned to a technician. I want these work orders to be automatically scheduled based on the optimal route, minimizing both travel…
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Is it possible to change the date format for {date} used in message scenarioSummary: Is it possible to change the date format for {date} used in message scenario? Content (please ensure you mask any confidential information): Currently we are se…
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Looking for recommendation around Oracle Fusion Field Service from Field Maps Arcgis navigationSummary: Looking for recommendation around Oracle Field Service from Field Maps Arcgis navigation with return values to update properties of FFS we have plugin to open F…
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How to allow routing assignment when technician skill ratio is below the required threshold?Summary: Hi, We are currently configuring routing plans in Oracle Field Service (OFS) and encountered a specific scenario regarding Work Skill Ratios that we need guidan…
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Launch Condition 'Activity Created' in Message Scenarios not workingHi Team, we need to set up a message scenarios to send alert via mail if in the end of the day if there are some activities still in status 'Started'. So we've set up th…
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showBookingGrid returning "reason": "closedTimeSlot"Summary: Hi , We are experiencing an issue with the showBookingGridwhere certain time slots return "reason": "closedTimeSlot" even though there is sufficient remainingQu…
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Will OFS auto populate the lat/long based on Zipcode during the activity creation ?Today we send latitude/longitude value with every create activity into OFS? If we didnt send the values tomorrow will OFS auto populate the lat/long based on Zip code du…
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Can a field technician create an activity and self-assign it using the CCS–OFS accelerator?Summary: Looking for confirmation on whether the CCS–OFS accelerator supports a field technician creating an activity and assigning it to themselves, with that activity …
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GUIDE: How to setup OFS for using multi-attachment property with Fusion attachmentsSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Creating a Field Resource in Fusion Field Service Without an Associated UserSummary: I have a requirement to create a Field Resource in Oracle Fusion Field Service without associating it with a user. When I create a Field Resource through Manage…