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Field Service
Discussion List
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Hiding Default UI Tiles (My Route, Idle Time, Activities) on Route ScreenDescription: We are working on simplifying the Route screen experience for field resources (Drivers) in our project. Our drivers generally have limited technical profici… -
fusion field service to optimize the activity routes for a technician on a given daySummary: Suppose five work orders are assigned to a technician. I want these work orders to be automatically scheduled based on the optimal route, minimizing both travel… -
Is it possible to change the date format for {date} used in message scenarioSummary: Is it possible to change the date format for {date} used in message scenario? Content (please ensure you mask any confidential information): Currently we are se…
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Looking for recommendation around Oracle Fusion Field Service from Field Maps Arcgis navigationSummary: Looking for recommendation around Oracle Field Service from Field Maps Arcgis navigation with return values to update properties of FFS we have plugin to open F…
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How to allow routing assignment when technician skill ratio is below the required threshold?Summary: Hi, We are currently configuring routing plans in Oracle Field Service (OFS) and encountered a specific scenario regarding Work Skill Ratios that we need guidan…
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Launch Condition 'Activity Created' in Message Scenarios not workingHi Team, we need to set up a message scenarios to send alert via mail if in the end of the day if there are some activities still in status 'Started'. So we've set up th…
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showBookingGrid returning "reason": "closedTimeSlot"Summary: Hi , We are experiencing an issue with the showBookingGridwhere certain time slots return "reason": "closedTimeSlot" even though there is sufficient remainingQu…
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Will OFS auto populate the lat/long based on Zipcode during the activity creation ?Today we send latitude/longitude value with every create activity into OFS? If we didnt send the values tomorrow will OFS auto populate the lat/long based on Zip code du…
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Can a field technician create an activity and self-assign it using the CCS–OFS accelerator?Summary: Looking for confirmation on whether the CCS–OFS accelerator supports a field technician creating an activity and assigning it to themselves, with that activity …
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GUIDE: How to setup OFS for using multi-attachment property with Fusion attachmentsSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Creating a Field Resource in Fusion Field Service Without an Associated UserSummary: I have a requirement to create a Field Resource in Oracle Fusion Field Service without associating it with a user. When I create a Field Resource through Manage…
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Is there a property to identify an activity that is on a resources non-scheduled route?Summary: Hi, I am trying to ensure that a button appears on the activity details screen only if that activity is the current one or the next one in the route. I am curre… -
how can we create single activity in fusion field service for multiple assetSummary: We have asset hierarchy in maintenance, To create an activity in Fusion Field Service, we can select one asset at a time, We are selecting top level asset in ma…
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Trigger a Plugin for Background Validation Without Opening a Separate PageWe want to trigger a plugin to run validations in the background, without it opening as a separate page/screen and without navigating the user out of the Field Service i…
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Visibility Rules for Mandatory Image UploadSummary: Hello, I have a requirement where the resource must mandatory upload one photo, either from the camera or from the gallery. The idea is to have two properties: …
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Information Reqd: OFS Plugin limitationSummary: Need information on the maximum number embedded plugins allowed in Oracle field service, and the maximum number of properties that can be added in a single plug…
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Reservation in Oracle Field Service CloudHow can I reserve "parts" in OFS and synch it up with Fusion Inventory We have two scenarios: Service Work Order lists out parts (serialized / non-serialized) which are …
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Oracle Field Service Dispatch Console crashing - Recurring RESULT_CODE_HUNG ErrorUsers are experiencing recurring unresponsive page errors (RESULT_CODE_HUNG) in the Oracle Field Service Dispatch Console application, regardless of the browser used. We…
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Standard WO to OFS Sync (No OIC): Activity Start/End Times Defaulting to 12:00 AM and 12 AM+durationSummary: Content (please ensure you mask any confidential information): We are testing the standard Work Order to Oracle Field Service (OFS) integration without using OI… -
Segmentable activities visible in “Show non scheduled activities” but missing in Route viewSummary: Hello community, I’m observing the following behavior in the Dispatch Console (Oracle Field Service 26C release): I select a resource → Show non scheduled activ…
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26C work skill conditions in Fusion Field Service activity type not visible or editableSummary: In 26C Fusion Field Service noticed that the work skill conditions - activity type is not visible or editable. It shows the numbers which is actually correspond… -
What is the best way to reorder sections within a layoutSummary: What is the best/recommended way to reorder sections within a layout? Content (please ensure you mask any confidential information): Trying to reorder sections … -
Reset form content in Workflow stepSummary: Hello In the Workflow, it's possible to go back or forward in steps defined in Workflow. How it's possible to reset form content if technician go back in step d…
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When and why page is not loading in Add Pending WorkerSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Oracle Fusion Field Service OOTB AI AgentsHi everyone, Does anyone know whether Oracle currently provides any OOTB AI Agents for Oracle Fusion Field Service I’ve been looking through AI Agent Studio, but I can’t…
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How does Oracle CX Field Service calculate Named User licenses?Summary: Understanding how Named User licenses are calculated in Oracle CX Field Service Content (please ensure you mask any confidential information): We are trying to … -
Restoring Activity Type colors in the "My Route" page (Release 26B)Summary: Hi everyone, We are currently working with the 26B release and we noticed a significant visual change in the "My Route" page (Mobility / Core Application). In t…
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Restrict Activity Completion Based on Customer Location in Oracle Fusion Field ServiceSummary: Hi Everyone, Is there any standard feature or configuration available in Oracle Fusion Field Service to restrict the completion of an activity based on the tech…
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Dispatch Console's Control Number Display QuestionSummary: Good day! I am not sure what's the actual name of the display but I just called it Control Number. This is the left digit and right digit besides the resource n…
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Fusion to field service Resource sync issueSummary: A couple of users were created through the Manage Users task, but their corresponding resources are not being synchronized to Fusion Field Service as expected. …