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Field Service
Discussion List
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auto move the unscheduled activities to parent bucket of technician that are in techs non-scheduledSummary: Assigned Activities to the technicians are moved to their unscheduled pool at the end of the day using message scenario if they are left in pending status. Now … -
Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs… -
Chat events from OICSummary: Hello, Why is there no integration with OFS chat events using OIC? How can we capture those events? Content (please ensure you mask any confidential information…
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Oracle Field Service Cloud Sample Plugin Working CodeSummary Oracle Field Service Cloud Sample Plugin Working CodeContent Please find attached working code provided by Oracle for sample plugin. I downloaded it from Oracle … -
Receiving notification on inventory addition or removalSummary: Hi Team, Similar to notification receival when an activity is added to an Technician, do we have an option to receive notification when an inventory is added or…
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REST API : getting no data foundSummary: Response showing no data found in REST API. Content (please ensure you mask any confidential information): Hi Experts, I am new to rest api. I tried to get user…
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We want to restrict being able to enroute to an activity unless it is in the 1st pending positionSummary: There are times that a technician needs to be able to change the order of their route. We are implementing a process to capture a reason when the technician reo…
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Its important to solve this debrief error as couldn't find any solution from the docSummary: how to solve this error "type": "TYPE_ACTION_PARAM", "code": "CODE_ACTION_INVENTORY_TYPE_INVALID", "entity": "inventory", "entityId": null, "actionId": 0, "para…
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How to Trigger “Where Is My Technician” Notification When Technician Clicks En Route?I want to trigger the Where Is My Technician (WMT) notification exactly when the technician taps En Route in the Oracle Field Service mobile application. Since there is …
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how to export the whole parts catalogue using plugin api/ rest apiSummary: Content (please ensure you mask any confidential information): Hi Team, We have a requirement to export the entire Parts catalog that is currently available in …
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Is there a place to check Resource History including Resource calendar changes in OFSC?Hello, I was wondering if there was any way to check the changes history for any ressources in the dispatch console. More specifically in my case, I want to see the chan…
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Can we send an email to customer before 2 days of activity assignment -OFSSummary: We want to send a reminder email to customer before 2 days of technician visit to their place. Means if activity is scheduled for a technician on 27 Nov, custom…
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How do other OFS implementations handle 'On-Call' Shifts that cross midnight?Summary: We're curious how other Users of OFS have setup their 24/7 operations. The way we work is functional, but understanding other implementations might help refine … -
SR creation in Fusion Service from Fusion Field ServiceSummary: We are currently creating Fusion Service Requests from Fusion Field Service using a generic integration user through the hosted plugin. Is there any configurati…
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Direct Link to other Android AppSummary: We have developed a plugin to direct a user to an external Android app using the OOTB functionality - the same that is used to direct a user to the Google Maps …
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Support for Routing Plan to Limit Pending Activities per TechnicianSummary: Hello Team / Experts, We are working to implement routing plan that assign the activities but the routing configuration is allowed in a way that limits assignme…
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Unable to Update Resource Calendar from Non-Working Day to Working Day via APIHello @Dima Buldakov Issue:We mistakenly updated Martin Luther King holiday to 20th Jan 2026 instead of 19th Jan 2026 for approximately 3,000 resources. Through the appl…
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Enable Microphone in iframeSummary: We have developed a plugin that has a requirement to accept voice entries. The standard OOTB functionality works fine in iOS or Android but not via a browser. T…
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Set property - WarehouseSummary: Good morning! I have a question regarding inventory management through Warehouses. The structure is as follows: NORTH Bucket -> has created a North Warehouse Te…
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Can we store file properties data in OCI Object StorageSummary: Hi Team, We understand that we have Properties with Type -Attachments which can be linked to Object Storage Application created in OFSC. This attachment propert…
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Are PVOs available to extract for Oracle Fusion Field ServiceHi Team, Just wanted to check if we have PVOs available to extract data from Oracle Fusion Field Service. Thanks, Akshaya
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Ability to capture current locations GPS CoordinatesSummary: Hi Team, We have a requirement to capture user's current location's GPS Co-Ordinates and put them into two different fields -Latitude and Longitude and send the…
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How to Handle and Started Activities When Technicians were unable to End themSummary: Hi Oracle Community, In Oracle Field Service (OFS), how should we handle scenarios where a technician starts an activity but forgets to end it, either due to hu… -
Need Guidance: Configuring IST Time Zone for Daily Extract in Oracle Field ServiceSummary: We are trying to configure the IST (India Standard Time – UTC +05:30) time zone for the Daily Extract in Oracle Field Service (OFS). Currently, the Daily Extrac…
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Set Property for internal repeated or mass activitiesSummary: Set Property for internal repeated or mass activities Content (please ensure you mask any confidential information): Currently we can Add a Set Property in Add …
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Is there a native way to generate a PDF with all the activity fields?We need to generate a downloadable PDF of all activities, including all the normal fields plus photos and signatures. What is the best way to do this? -
Activities deletion after 90 days-QuerySummary: Hi Team, A query- If we create a non-scheduled or scheduled activity today, no-one works on it and activity stays in Pending status. Will this also get removed …
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Can we route (or filter) activities in Oracle Field Service based on the Required Inventory (parts)We want to implement a routing rule in Oracle Field Service where: The routing plan first checks if an activity contains any required inventory items (added under the “A…
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Journey notifications in case of multiple assignmentsSummary: There are two active assignment for an Employee. Journey task Performer is Line Manager. Journey notifications are going to Primary Assignment Line Manager but …
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Asset Details plugin in Oracle Field Service not displaying Planned Work Orders and Asset HistorySummary: Hi everyone, We are facing an issue with the standard Asset Details plugin in Oracle Field Service. The plugin is not displaying the Planned Work Orders and His…