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Field Service
Discussion List
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ESRI Integration with OFSCSummary: Hi Team, There is a requirement from one of our customer to integrate ESRI to OFSC. At customer end ARGIS version is 10.8.1. In Oracle documentation's it says i… -
can we sync resource calendar from maintenance to OFS using Maintenance OFS accelerator ?Summary: We want to sync the Maintenance Resource Calendar to OFS, Is there any way to do that? Content (please ensure you mask any confidential information): Version (i… -
Is there a way to separate each inventory list on each different screen?Is it possible to separate each inventory list on each different screen? Currently, my client uses the activity inventory list to request parts for the activity. For exa…
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REMINDER: Service Automation Solution Overview Demo 5/22 @ 3PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Collapsing organization unit in Dispatch console is not working, hierarchy is not visibleIn Dispatch console, I cant able to collapse the organization unit, and the hierarchy is not followed, all the buckets created under the organization unit are shown in a… -
Activate route button on activity details screen ofscSummary: Is it possible to place activate route button on activity details screen Content (please ensure you mask any confidential information): Instead of starting the …
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Oracle Field Service Maps Distance CalculationHi everyone, We have a client requirement in Oracle Field Service and are looking for some guidance! Basically, we need to calculate the distance a vehicle travels from … -
Oracle Field Service Maintenance Accelerator Work Order BillingHi everyone, We're using the Oracle Field Service Maintenance Accelerator to sync our Maintenance Work Orders (MWOs) from Fusion Maintenance to Field Service. This part …
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How do i capture signature of technician with new Fusion Field ServiceSummary: Need to capture the technician and customer signature at the end of activity and save it for report generation on later stage. Content (please ensure you mask a… -
Routing based on skills prioritySummary: Issues with running routing plan when assigning activities to technicians with same skills but different skill levels Content (please ensure you mask any confid… -
Can an OFSC plugin identify a mobile using development mode?We need to know if an OFSC plugin could identify a phone using development mode because this feature could be used to create a fake or altered GPS.
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Field method in DailyExtractHI, the activity messages screen show: In the DailyExtract (_messages.xml) we have configured the method field: However, the xml file shows a different value than in scr… -
Immediate RoutingSummary: Hello, We are currently implementing the CCS–OFS Accelerator, where activity created in CCS will flow to OFS. We need assistance in configuring an immediate rou…
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Has anyone successfully used inventory properties in message scenarios to set an activity propertyWe need to validate that inventory items have been added to activities after creation and would like to use a filter highlight activities that have missing inventory doe…
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funcionalidad de ORC para extraer texto de fotos.Summary: Información sobre la funcionalidad de OCR en Oracle Field Service Cloud Content (please ensure you mask any confidential information): Hola a todos, Estoy inter…
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Editing positionInRoute field via APIHi Team, We have a requirement to update the positionInRoute of an activity using the API. However, our attempts using both the PATCH/Update and POST/BulkUpdate endpoint…
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Move activities from a primary bucket to a secondary bucketSummary: How would the routing plan be configured in addition to having the option "Move activities to the bucket instead of assignment to contractor's resource" enabled…
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Tracking Completion of Activities Added Post Offering CompletionSummary: We were unable to set up 2 learning activities in Oracle Learning prior to the ILT events being delivered. The rest of the activities are included in the Offeri… -
Viewing Installed Inventory through FormsSummary: We are passing the inventories section to the bulkupdate API to add installed_inventories to an Activity. The response indicates that one of the actions perform…
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Can 'Missing Quantity' be renamed to 'Quantity' in the Required Inventory list?Hi Team, We have a query regarding the quantity fields in the Required Inventory section. Kindly refer to the attached image. Requirements: Rename 'Missing Quantity' to …
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Automatic Routing of bundled activities in OFSSummary: "Unable to fit bundling policy constraints" - Error in Routing Run Content (please ensure you mask any confidential information): Requirement: We have a require…
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Sharing truck in OFSSummary: We would like to have Inventory locations in OFS independent of Technicians / Resources. Content (please ensure you mask any confidential information): In OFS, …
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Activity History shows random 'Route Updated' actionsSummary: In the screen capture below, there are Route updated actions that predate the creation of the activity - I have never noticed these before. The sync error is al…
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Is it possible to exclude travel time from the time spent on-site during site inspections?Summary: I need to ensure that travel time is not included in the site inspection time for customer visits in OFSC. The goal is to have the system only track the actual … -
The Activity Ratio button in the Parts Ordering standard action screen is read-onlySummary: Issue: The Activity Ratio button in the Parts Ordering standard action screen is read-only and cannot be selected. Help Needed: Looking for guidance on why this… -
will Default value tonumber("12.8764") function strip off decimal ?Summary: will Default value usage in usertype i.e. tonumber("12.8764") function strip off decimal ? i tired this but it didn't save the converted value in integer proper…
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Best way to collect/receive OFS EventsSummary: Hi, we are looking for the best way to integrate with the OFS events. Content (please ensure you mask any confidential information): Is it possible to do in a w… -
Validation with regular expressions of form fieldsHi! I want to add validation to a form field using a regular expression but I get the following error: Does validation with regular expressions have any limitations? Tha…
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Delay activity via REST APISummary: Facing issue when using "delayUntilTime" via REST API when date is next day Content (please ensure you mask any confidential information): Scenario: Need to del…
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I am trying to setup OFS to store attachments in FusionSummary: Trying to find some guidance on how to setup a connection between Oracle Field Service and Fusion so OFS is able to store attachments in Fusion I have created a…