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Field Service
Discussion List
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Refresh Rate for My Route PageSummary: Hello! Some of our OFS users access the system via a browser. Although there is a Refresh Rate setting in the User Profile, it seems to only affect the Display … -
can I add URLs as a attachment in oracle field serviceDoes Oracle Field Service provide an option to add a URL as a file attachment? If yes, could you provide relevant documentation or references? Is it possible to create a… -
Auto-Routing for On-Call Technicians with automatic route activationSummary: We need some clarification on the auto-routing functionality for on-call technicians in Oracle Field Service. Current Understanding: When an on-call technician …
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Why are Inventory actions not appearing in the Resource History tab, even though auditing is enable?Summary: Hello, We have enabled the Resource History tab for auditing purposes, and it is successfully capturing most activities across the system. However, we’ve notice…
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How to redirect to non-scheduled activity details page?Summary: Need to redirect to non-scheduled activity details page. Content (please ensure you mask any confidential information): Need to have a way to redirect in any ac…
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In DailyExtract the time field is always nullHi, I have the following configuration in …{companyname}_messages.xml (Messages Fields): In the XML the field is always null: although in screen it does show value: Any… -
Fusion Field Service - Technician / User deactivation stepsSummary: We are unable to deactivate a user in Fusion Field Service which is already made inactive from Fusion. Content (please ensure you mask any confidential informat… -
Editing "Where's My Tech" Display in Oracle Field ServiceHi everyone, I'm currently working with Oracle Field Service Fusion and have been utilizing the "Where's My Tech" feature to enhance customer visibility during service a… -
How can we copy sla end time in another field using message scenarioSummary: I want to copy sla end time in another field{activity_sla_window_end}in yyyy-mm-dd hh:mm:ss using a message scenario when the activity starts. Content (please e…
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Confirmation if OFSC can connect to Oracle fusion data intelligenceSummary: Hi everyone, I’m looking for confirmation on whether Oracle Field Service Cloud (OFSC) can integrate or connect directly with Oracle Fusion Data Intelligence. I…
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How to enforce users to complete DebriefSummary: How to enforce Technicians to complete the Debrief before using the Debrief Plugin, before completing the Activity? Since after activity is completed, the users… -
Date in message scenario for activity moved is displayed as 3000-01-01Summary: The date field in message scenario shows 3000-01-01 instead of the date. Content (please ensure you mask any confidential information): I have configured a mess…
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Capacity areas best approachGreetings, We're integrating our applications with Field Service and redefining how we group work zones. Based on your experience, what do you think is the best strategy?
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Holidays not getting synced In OFSCWe have a set of holidays that we are defining on the configuration page in oracle field service but these holidays are not getting synced with the work schedule of the …
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How to make changes in the standard debrief plugin in oracle field service ?Summary: To get billing types in the OFS Debrief plug-in from Fusion, set up a connection between Oracle Field Service and Fusion Service Logistics. Then, configure the … -
debrief plugin from field service to MaintenanceSummary: We have use case, we have to record debrief information from OFS and push it to Maintenance cloud. how to acheive this using OFS - Maintenance Accelerator . Con… -
How to Identify and Update Linked Activities in OFS?Question: Hi everyone, I am working with linked activity templates in Oracle Field Service and would like to clarify a few things: Updating Linked Activities: If we upda…
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using REST to update custom property value to null or just delete those custom propertySummary: using REST to update custom property value to null or just delete those custom property itself from activity association ? i could see patch to update any prope…
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OFSC Map layer API's can process GDB files ?Summary: Dear All, There is a requirement from one of our customer to integrate ESRI to OFSC. At customer end ARGIS version is 10.8.1. In Oracle documentation's it says …
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Is there a method to rename "Missing Quantity" to "Quantity" in the Required Inventory list ?Hello Oracle Community, We are working with the Required Inventory section and have a couple of configuration concerns related to the quantity fields displayed. Please r…
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ESRI Integration with OFSCSummary: Hi Team, There is a requirement from one of our customer to integrate ESRI to OFSC. At customer end ARGIS version is 10.8.1. In Oracle documentation's it says i…
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can we sync resource calendar from maintenance to OFS using Maintenance OFS accelerator ?Summary: We want to sync the Maintenance Resource Calendar to OFS, Is there any way to do that? Content (please ensure you mask any confidential information): Version (i…
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Is there a way to separate each inventory list on each different screen?Is it possible to separate each inventory list on each different screen? Currently, my client uses the activity inventory list to request parts for the activity. For exa…
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REMINDER: Service Automation Solution Overview Demo 5/22 @ 3PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Collapsing organization unit in Dispatch console is not working, hierarchy is not visibleIn Dispatch console, I cant able to collapse the organization unit, and the hierarchy is not followed, all the buckets created under the organization unit are shown in a…
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Activate route button on activity details screen ofscSummary: Is it possible to place activate route button on activity details screen Content (please ensure you mask any confidential information): Instead of starting the …
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Oracle Field Service Maps Distance CalculationHi everyone, We have a client requirement in Oracle Field Service and are looking for some guidance! Basically, we need to calculate the distance a vehicle travels from … -
Oracle Field Service Maintenance Accelerator Work Order BillingHi everyone, We're using the Oracle Field Service Maintenance Accelerator to sync our Maintenance Work Orders (MWOs) from Fusion Maintenance to Field Service. This part …
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How do i capture signature of technician with new Fusion Field ServiceSummary: Need to capture the technician and customer signature at the end of activity and save it for report generation on later stage. Content (please ensure you mask a…
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Routing based on skills prioritySummary: Issues with running routing plan when assigning activities to technicians with same skills but different skill levels Content (please ensure you mask any confid…