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Field Service
Discussion List
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Oracle Field Service Fusion Application for attachment propertyHi , I’m currently working on setting up the Fusion application within Oracle Field Service (OFS) so that it can be selected when creating an attachment property. Howeve… -
We want to customize the route page button colours. Could you guide us to a theme file where we canSummary: We want to customize the route page button colours. Could you guide us to a theme file where we can add CSS? Content (please ensure you mask any confidential in… -
Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS)Subject: Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS) Summary: In our project, we are creating Oracle Field Service (OF…
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filter condition string to number conversion during conditional operator checkhi, we have string property containing numeric values likes 12.345 eg test_prop{string}=12.345 i'm creating a filter condition for comparison purpose but unable to find …
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Stock Item Return Process in OFSC with WACS Integration and Truck Inventory ManagementHi Community, We are currently in discussion with a client regarding the stock item return process and would appreciate insights on how this can be effectively managed w…
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activity_alerts content validationSummary: Hi, is there any way to validate the content of the activity_alerts property using displays conditions or within message scenario? I've tested these two options…
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Can we send multiple assets as part of WO to activity using maintenance OFS accelerator.Summary: We face issues when we try to push multiple Assets in one Work order through the maintenance OFS accelerator. Content (please ensure you mask any confidential i… -
How to add custom property in "exportAvailableCapacityActivitivities" under available capacity?Summary: Export all activities for a capacity category in capacity area. It download a csv. I want to add custom property in csv. Content (please ensure you mask any con…
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Is it possible to edit the "Non-Working Time Warning"-message to make it more visibleHi, Our customer asked us to increase the visibility of the warning message when you try to set the schedule of an active technician to non-working time. There is only t… -
Need to get time zones from OFSC (Config > Display) to populate plugin dropdown for API usageSummary: As an OFSC Plugin Developer, I am currently working on a client requirement that involves retrieving the list of company time zones defined under Configuration …
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Exploring Real-Life Use Cases of Oracle Digital Assistant with Oracle Field ServiceHi All, I’m currently exploring ways to enhance the Oracle Field Service Cloud (OFSC) experience by leveraging Oracle Digital Assistant (ODA), and I’m particularly inter… -
Unscheduling Crew's Pending Activities OnlySummary: We have a requirement where crews should be able to deactivate their routes even if there are still pending activities assigned to them. However, based on curre…
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OFSC ODA Integration - Data security/privacySummary: The questions are related to the native OFSC-ODA integration for rescheduling/cancelling of activities via "Where's My Tech" chat. Content (please ensure you ma… -
position_in_route is getting changed for an activity without slaWindowStart and slaWindowEnd.Summary: An activity without sla start(slaWindowStart) and sla end(slaWindowEnd), and it was assigned to Tech in position 1 place, and if we are trying to update the dat…
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Different Quarterly update options for OFSSummary: Hi Team, Could you please share the various Quarterly Cohort Upgrade options and their dates for Oracle Field Service? We are exploring the different options th… -
Making changes for accessibility - such as colours.Summary We have a need to re-evaluate accessibility options. Previously, we determined that the only available solutions required modifications at the individual machine… -
Prevent "En Route" Status Activation After a Guard Duty ActivityWe have a use case where we need to prevent the "en route" status from being automatically activated for a technician when the previous activity is classified as a guard…
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Disable Not Done as a Status for Multi-Segment ActivitiesSummary: Dears, We are not using 'Not Done' anywhere in our Solution as it is not relevant to business processes that we have implemented. We have recently been implemen…
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I can't see the account when creating a work order field serviceSummary: I can't see the account when creating a work order field service Content (please ensure you mask any confidential information): We have created several accounts… -
Access to outbound message informationHi, Is it possible access information in real time about to Outbound message and status ? (is there an API for this?). We know Daily Extract but we need something that g… -
Use of NFS technology with Oracle Field ServiceSummary: Please, we want to know if we can use NFS technology with Oracle Field Service. We need to know is it possible to enable it for our instance to make some tests?…
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WATCH REPLAY: Oracle Fusion Field Service 25B Release Deep DiveWATCH REPLAY: Oracle Fusion Field Service 25B Release Deep Dive Webinar Summary: Join our live webinar of our quarterly Oracle Fusion Field Service Release Deep Dive Web… -
May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
Identify Electric Vehicle (EV) in Dispatch ConsoleSummary: Hi - We have a mix of vehicle types and want to be able to identify Electric Vehicles in the Dispatch Console. We have hints and filters set up but would like t…
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How to record total activity duration and travel time after suspending an activity?Summary: How to record or get total time spend on the activity once I suspend the activity and original activity status is updated to pending? In suspend scenario, for e…
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Unable to find resource count in quota on a bucketSummary: Resource count is not visible in quota section Content (please ensure you mask any confidential information): As per the document, I have set the work skills, a…
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In Multi segment activity, is it possible to calculate the time to complete automaticallySummary: In Multi segment activity, is it possible to calculate the time to complete automatically, for the remaining segments. "Scenario: I have 3 segments, with a tota… -
By when Field Service 25A April Update release notes will be available?We’ve noticed a recurring issue with the availability of release notes for monthly updates. While updates are made available regularly, the release notes often take seve…
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Please share if any documentation related to OIC integrationSummary: Hi Team, Please share if any documentation related to OIC integration Thanks in advance Content (please ensure you mask any confidential information): Version (…
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Not Receiving an eMail with PDF from OFS Scheduled ReportSummary: Hello, This is our first time utilizing the Schedule Report feature from Dashboards since we prefer not to have users access the Dashboard portal directly. Howe…