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Field Service
Discussion List
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How do I switch APPT_WORK_SKILL table from Daily to realTime?Summary: The information in this table is essential for the company; therefore, it must be obtained in real time. Content (please ensure you mask any confidential inform… -
Grouping and Linking Suspended Activities in the Activity List UI.Summary: Hi, We're looking for some guidance on handling suspended activities within the Activity List page in our application. We have two main challenges we’re hoping …
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get team information via msg scenarioSummary: im trying to get team information via msg scenario. i tried below block but its not working as expected. Examples of message blocks can anyone help me on the ri…
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Oracle Field Service Maintenance Accelerator Work Order SubtypeWe have Requirement To Sync Work Order from maintenance to OFS with specific Work Order Subtype, other than that subtype we don't want to synce The issue is that in OFS-… -
How to retrieve Activity History from Field serviceGreetings, We're implementing some new controls in Field Service and wanted to know how to export the activity history to keep track of users who make changes. Also, is …
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Non-scheduled work orders in our field service getting travel time updates every nightSummary: Non-scheduled work orders/service requests in our field service getting travel time updates every night: Oracle support answer was: “The travel time update is d…
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Integer Field Comparison in Validation Rules Not Working as ExpectedHi Oracle Community, I’ve created two custom properties in Oracle Field Service: activity.XX_INT1 and activity.XX_INT2, both set to Integer type. In the validation rule …
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What is the logic behind the "Street Level Routing" Travel Estimations?Summary: We'd like to better understand how Oracle/Google determine which is the correct Travel Estimation to use when SLR is invoked, as we're not convinced that the tr… -
Oracle field Service Cloud to Oracle project Management IntegrationSummary: Is there any standard integration between Oracle field Service Cloud to Oracle project Management for Project task Assignment and Scheduling. Content (please en…
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What is the value limit in the filter?About the filter visible on the List/Time/Map screens. I have a created one named "Occurrence Number", where the client can filter several values such as: 5613214, 561…
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Refresh Rate for My Route PageSummary: Hello! Some of our OFS users access the system via a browser. Although there is a Refresh Rate setting in the User Profile, it seems to only affect the Display …
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can I add URLs as a attachment in oracle field serviceDoes Oracle Field Service provide an option to add a URL as a file attachment? If yes, could you provide relevant documentation or references? Is it possible to create a… -
Auto-Routing for On-Call Technicians with automatic route activationSummary: We need some clarification on the auto-routing functionality for on-call technicians in Oracle Field Service. Current Understanding: When an on-call technician …
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Why are Inventory actions not appearing in the Resource History tab, even though auditing is enable?Summary: Hello, We have enabled the Resource History tab for auditing purposes, and it is successfully capturing most activities across the system. However, we’ve notice…
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How to redirect to non-scheduled activity details page?Summary: Need to redirect to non-scheduled activity details page. Content (please ensure you mask any confidential information): Need to have a way to redirect in any ac…
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In DailyExtract the time field is always nullHi, I have the following configuration in …{companyname}_messages.xml (Messages Fields): In the XML the field is always null: although in screen it does show value: Any… -
Fusion Field Service - Technician / User deactivation stepsSummary: We are unable to deactivate a user in Fusion Field Service which is already made inactive from Fusion. Content (please ensure you mask any confidential informat… -
Editing "Where's My Tech" Display in Oracle Field ServiceHi everyone, I'm currently working with Oracle Field Service Fusion and have been utilizing the "Where's My Tech" feature to enhance customer visibility during service a… -
How can we copy sla end time in another field using message scenarioSummary: I want to copy sla end time in another field{activity_sla_window_end}in yyyy-mm-dd hh:mm:ss using a message scenario when the activity starts. Content (please e…
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Confirmation if OFSC can connect to Oracle fusion data intelligenceSummary: Hi everyone, I’m looking for confirmation on whether Oracle Field Service Cloud (OFSC) can integrate or connect directly with Oracle Fusion Data Intelligence. I…
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How to enforce users to complete DebriefSummary: How to enforce Technicians to complete the Debrief before using the Debrief Plugin, before completing the Activity? Since after activity is completed, the users… -
Date in message scenario for activity moved is displayed as 3000-01-01Summary: The date field in message scenario shows 3000-01-01 instead of the date. Content (please ensure you mask any confidential information): I have configured a mess…
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Capacity areas best approachGreetings, We're integrating our applications with Field Service and redefining how we group work zones. Based on your experience, what do you think is the best strategy?
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Holidays not getting synced In OFSCWe have a set of holidays that we are defining on the configuration page in oracle field service but these holidays are not getting synced with the work schedule of the …
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How to make changes in the standard debrief plugin in oracle field service ?Summary: To get billing types in the OFS Debrief plug-in from Fusion, set up a connection between Oracle Field Service and Fusion Service Logistics. Then, configure the … -
debrief plugin from field service to MaintenanceSummary: We have use case, we have to record debrief information from OFS and push it to Maintenance cloud. how to acheive this using OFS - Maintenance Accelerator . Con… -
How to Identify and Update Linked Activities in OFS?Question: Hi everyone, I am working with linked activity templates in Oracle Field Service and would like to clarify a few things: Updating Linked Activities: If we upda…
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using REST to update custom property value to null or just delete those custom propertySummary: using REST to update custom property value to null or just delete those custom property itself from activity association ? i could see patch to update any prope…
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OFSC Map layer API's can process GDB files ?Summary: Dear All, There is a requirement from one of our customer to integrate ESRI to OFSC. At customer end ARGIS version is 10.8.1. In Oracle documentation's it says …
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Is there a method to rename "Missing Quantity" to "Quantity" in the Required Inventory list ?Hello Oracle Community, We are working with the Required Inventory section and have a couple of configuration concerns related to the quantity fields displayed. Please r…