Alert Planner/Capacity Manager When Technician Status Shows Red/Orange via Collaboration Channel
Summary:
We are currently conducting a POC to identify whether we can send alerts through the Collaboration channel when a technician status shows Red or Orange.
We are retrieving this data using the following Oracle Field Service API:
Get Position History of a Resource/rest/ofscCore/v1/resources/{resourceId}/positionHistory
The API returns status indicators such as:
- earlyStart – The activity was started far from its assigned location (Red)
- lateFinish – The activity was completed far from its assigned location (Red)
- leftLocation – The resource left the activity location during working time (Red)
Requirement:
We would like to know how we can notify the
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