Collaboration
Discussion List
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Alert Planner/Capacity Manager When Technician Status Shows Red/Orange via Collaboration ChannelSummary: We are currently conducting a POC to identify whether we can send alerts through the Collaboration channel when a technician status shows Red or Orange. We are … -
Send email notification When there is unread message in chatSummary: Hello The use case is to send an email notification when there are unread messages in the collaboration chat Currently, in the message scenario, we can't find o… -
Dispatcher approval option to transfer Activity with skills and zones mismatch in collaboration?In Oracle Fusion Field Service, we are using Collaboration to allow field resources to coordinate and, where appropriate, transfer activities to another resource. We und…
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How to start a chat using postmanSummary: I have tried "{{ofs_url}}/rest/ofscCollaboration/v1/chats" But I am getting Error. user not found. Can you tell me authentication and payload to make it work. C… -
Collaboration Events -> updateTypeSummary: I would like to know all the possible values that the “updateType” parameter can take. For example: Content (please ensure you mask any confidential information…
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Update inventory notification using message scenario.Summary: Dear Team, There is a customer requirement saying when inventory is updated resource should be notified. As we all know we don't have lunch condition of "Update…
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Chat events from OICSummary: Hello, Why is there no integration with OFS chat events using OIC? How can we capture those events? Content (please ensure you mask any confidential information…
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Receiving notification on inventory addition or removalSummary: Hi Team, Similar to notification receival when an activity is added to an Technician, do we have an option to receive notification when an inventory is added or…
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A reminder set to trigger 18 minutes before the technician’s ETA isn’t sending the notification.Summary: A reminder scenario is set up to trigger 18 minutes before the technician’s ETA to send a collaboration notification. The notification is not being triggered ev…
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Transferring inventory through collaboration in OFS not integrating to Fusion InventorySummary: Hello Experts, I’m currently exploring the Inventory Transfer functionality in Oracle Field Service (OFS). I’ve successfully configured and tested stock transfe…
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Notification to technician on rescheduling an activitySummary: We have a requirement to notify a technician when an activity in their queue is rescheduled, we tried achieving this through message scenario (collaboration) Th…
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Voice/Speech to Text support in Oracle Field Service Cloud Mobile AppsSummary: Hi Team, We have a requirement to convert voice to text while filling details in a plugin. We have plugins created for Activity Object. Technicians will open th…