Collaboration
Discussion List
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Dispatcher approval option to transfer Activity with skills and zones mismatch in collaboration?In Oracle Fusion Field Service, we are using Collaboration to allow field resources to coordinate and, where appropriate, transfer activities to another resource. We und… -
Launch Condition 'Activity Created' in Message Scenarios not workingHi Team, we need to set up a message scenarios to send alert via mail if in the end of the day if there are some activities still in status 'Started'. So we've set up th…
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Ability to increase Activity Transfer Timeout time from 10 minutes to couple of hoursSummary: Hi Team, We are using collaboration feature to transfer activity from one user to another. Transfer gets expired after 10 minutes if not responded. Can someone …
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Alert Planner/Capacity Manager When Technician Status Shows Red/Orange via Collaboration ChannelSummary: We are currently conducting a POC to identify whether we can send alerts through the Collaboration channel when a technician status shows Red or Orange. We are … -
Send email notification When there is unread message in chatSummary: Hello The use case is to send an email notification when there are unread messages in the collaboration chat Currently, in the message scenario, we can't find o…
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How to start a chat using postmanSummary: I have tried "{{ofs_url}}/rest/ofscCollaboration/v1/chats" But I am getting Error. user not found. Can you tell me authentication and payload to make it work. C…