Collaboration
Discussion List
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How to get the chatId of existing chats?Greetings, we are currently implementing collaboration chats. Is there a way to retrieve the chatId's of existing chats? Best regards,Julio Sarmiento 11 views 2 comments 0 points Most recent by Rajkumar Kanuparthy-Oracle Field Service -
How to assign a collaboration group to a resource/user in Fusion field service.Summary: I am working to set up collaboration in Fusion Field Service. I set collaboration permissions for our user types on the user type General tabs. I also created c…
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Possible to allocate/transfer multiple activities via collaboration?Summary: Hi At the end of the working day, we can have multiple unassigned activities that are not allocated to a specific resource or engineer. We are currently explori…
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How can I Create Collaboration Group?Summary: I am trying to create Collaboration group Subsystem>Collaboration>Click on (+) Sign I do not have "Collaboration with groups" specific to my organization. How d… -
Collaboration Configuration HistorySummary: We have had a few instances of users switching off Collaboration groups. However when running Configuration History via Dashboard we cannot see any reporting on…Neil Atkinson 41 views 3 comments 1 point Most recent by Fernando Parreira-Support-Oracle Field Service
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Is it possible to automatically assign technician chats to operators?Summary: Automatic Chat Assignment to Operators Content (please ensure you mask any confidential information): I assume the answer is no, but I would like to know if the…
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when trying to use Start a new chat RESt API Getting 403 ErrorSummary: When attempting to use the "Start a New Chat" REST API, a 403 Forbidden error is returned. This issue indicates that the user does not have sufficient permissio…Ramesh S-Oracle 92 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service -
"Ended time" chat as soon as the chat beginsSummary: The JSON for a chat between a technician and the help desk automatically displays the 'ended time' as soon as the chat begins. Content (please ensure you mask a…
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Extend the timeout duration in collaborationSummary: Hi Team, We are working on the new implementation and need to increase the duration of the collaboration transfer timeout duration to 60 mins. In collaboration …
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ORACLE FIELD SERVICE - CollaborationSummary: Hi, User unable to see helpdesk tab in collaboration chat in OFSC application. Is there any way to add the tab in configuration? same userType is able to access…
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Placeholders I added in patterns-body is not getting replaced by the actual value in WMTSummary: I added placeholders in the body of the message for handling Where is my technician's negative feedback. That isn't being replaced with actual value when the di…
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WATCH REPLAY: Oracle Field Service 24D Release Deep Dive WebinarWATCH THE REPLAY OF OFS 24D RELEASE DEEP DIVE WEBINAR HERE Summary: REPLAY: Product Management reviews new features and capabilities in the 24D release of Oracle Field S… -
API de ubicación en tiempo real de recursoSummary: Necesito una API que pueda utilizar en un plugin, para poder obtener la ubicación de un recurso (EN TIEMPO REAL) cuando se realiza una actividad. Content (pleas…
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how to enable notifications in the collaboration window for OFS?When we open our collaboration window/pane we don't have the bell icon or notifications tab. How do enable this feature in OFS?
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Message Scenarios - Last activity of the daySummary: Good morning, I would want to implement an email or a collaborative chat for dispatchers when the technicians finish their last activity. How can I identify the…
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Restrict DELETE Permissions for Core APIs in Oracle Field Service CloudHi Team, Is there a way to revoke the DELETE permission for Core APIs within the REST API Application in Oracle Field Service? In the Application's Available Entities se…
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List users and their assigned collaboration groupSummary: List users and their assigned collaboration group Content (please ensure you mask any confidential information): Is there a way to be able to retrieve the list …