Collaboration
Discussion List
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ORACLE FIELD SERVICE - CollaborationSummary: Hi, User unable to see helpdesk tab in collaboration chat in OFSC application. Is there any way to add the tab in configuration? same userType is able to access… -
Placeholders I added in patterns-body is not getting replaced by the actual value in WMTSummary: I added placeholders in the body of the message for handling Where is my technician's negative feedback. That isn't being replaced with actual value when the di…
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WATCH REPLAY: Oracle Field Service 24D Release Deep Dive WebinarWATCH THE REPLAY OF OFS 24D RELEASE DEEP DIVE WEBINAR HERE Summary: REPLAY: Product Management reviews new features and capabilities in the 24D release of Oracle Field S… -
API de ubicación en tiempo real de recursoSummary: Necesito una API que pueda utilizar en un plugin, para poder obtener la ubicación de un recurso (EN TIEMPO REAL) cuando se realiza una actividad. Content (pleas…
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how to enable notifications in the collaboration window for OFS?When we open our collaboration window/pane we don't have the bell icon or notifications tab. How do enable this feature in OFS?
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Message Scenarios - Last activity of the daySummary: Good morning, I would want to implement an email or a collaborative chat for dispatchers when the technicians finish their last activity. How can I identify the…
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Restrict DELETE Permissions for Core APIs in Oracle Field Service CloudHi Team, Is there a way to revoke the DELETE permission for Core APIs within the REST API Application in Oracle Field Service? In the Application's Available Entities se…
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List users and their assigned collaboration groupSummary: List users and their assigned collaboration group Content (please ensure you mask any confidential information): Is there a way to be able to retrieve the list …
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Survey Link need to expires after 24 hrs in my OFS ApplicationSummary:Hi Team, Below Requirement from business In the Current scenarios Survey Link expires in 12 min in my OFS Application. Can you please let us know how Survey Link…
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Through Plugin is it possible to navigate to OFS activity details page?In the Field Service Plugin, I am displaying a list of activity IDs and have made them clickable. Is it possible to open the OFS activity details page when an ID is clic…
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Is it feasible to include HTML templates in the body of the message scenario pattern?Summary: When I attempted to construct the message's body in HTML—that is, to tailor it to the client's theme, perhaps including their header, logo, and footer—I was not…
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unable to receive Oracle upgrade notificationsHi , Unable to receive Oracle upgrade notifications for OFS patches and B2B patches. I have access to service console but still not receiving mails regarding patch upgra…Tejesh Bunga 11 views 1 comment 0 points Most recent by Kayepril Georgette Sagun -Oracle Field Service
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I am trying determine how to identify the volume and types of collaboration messages being generatedSummary: I am trying to determine how we can extract the volume and types of collaboration messages that are being sent to resources daily. Using the message report does…
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Oracle Field Service - All Books: Documentation is outdatedSummary: Many of the documents found at https://docs.oracle.com/en/cloud/saas/field-service/books.html are outdated and do not show updates past mid 2023. Please update …
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How are the Subscription contracts are used /referenced back in Field Service?Summary: How are the Subscription contracts are used /referenced back in Field Service? Content (please ensure you mask any confidential information): I wanted to know h…Goopikrishnan Jayaraman-Oracle 21 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service -
Message Scenario collaboration chatSummary: We would need to know how to send a collaboration message with Message Scenarios. We see that the option is there but we cannot find in the documentation how to…
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Shubham Dhere 31 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Shubhi Deep 31 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Enabling Sound Notification alerts in Collaboration for Manager/ Dispatcher/Admin RolesHello, Is there a way to turn on sound notifications for Manager/Dispatcher/Admin roles when they get messages in the collaboration chat? It is similar to sound notifica…
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Are OFS Chat and Collaboration features GDPR compliant?Summary: Hi everyone, We are working with a customer who would like to use Collaboration features of Field Service but is obliged to ensure GDPR compliance of these serv…