Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting Warnings

Title: Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting Warnings

Hi everyone,

I have a question regarding the way alerts and warnings are presented in the Dispatch Console.

In situations where an activity is moved from one resource to another, we often encounter error messages such as:

Workzone mismatch
Workskill mismatch
Wrong resource
While these alerts are valuable, there’s a chance that dispatchers might overlook them, especially when they are working quickly.

Use Case:
In our project, we are leveraging the Linked Templates feature, with assignment constraints set to assign different resources.
As a result, the wrong resource warning appears frequently, which is a common scenario for us.