eCommerce Failed Delivery

Summary:

Not sure if this fits in Order Management or Inventory

We have a large European stationery eCommerce company which use Oracle Cloud order management and inventory integrated to 3pl for fulfillment of their eCommerce sales orders.

When shipment is ship confirmed from the 3pl the sales order is ship confirmed and can proceed to invoice creation.

Issue they have is that around 10% of the shipments are returned to the warehouse for reasons such as could not find the address, recipient was not available, etc. They refer to them as failed shipments.

Current process they are looking at is that when the shipment is returned, is that a return line is manually created for the sales order to allow the receipt of the failed shipment back into inventory. This is a cumbersome process given the volume of failed shipments they have and requires manual communication between 3pl and sales department.