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Receive error when updating a knowledge article

in Help Desk 4 comments

Hi, I receive the below error when editing a live knowledge article (Actions > Edit > Make changes > Save)

I know that this error code means the below but this knowledge article does not contain HTML. I've checked the Author & Manager roles and nothing has changed. Our TEST environment was cloned from Prod 3 weeks ago and is facing no issues so it's only affecting Production.

Can anyone please advise?

Thanks, Casey

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