Prevent other approvers from taking action if the approval task is already claimed — Cloud Customer Connect
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Prevent other approvers from taking action if the approval task is already claimed

Summary:

Is there a way to prevent other members of the approval group to take action or even release the claimed approval task of a member of their approval group?

Content (please ensure you mask any confidential information):

Expectation: When an approver from an approval group of a "first responder wins" approval rule claimed the approval task, the other approvers from the same group should not be able to Release the claimed approval Task.

Ex: Approval Group: 1) Approver A; 2) Approver B

  • Approver A claims the approval task.
  • Approval B can't approve and can't release the approval task

Actual: Approvers of the same approval group can still release the claimed approval task.

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