Clarification on Session Timeout and Idle Time Behavior for Oracle Fusion CX Sales Mobile with SSO — Cloud Customer Connect
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Clarification on Session Timeout and Idle Time Behavior for Oracle Fusion CX Sales Mobile with SSO

edited Feb 28, 2025 7:41AM in Sales 1 comment

We are using Single Sign-On (SSO) for accessing Oracle Fusion CX Sales Mobile. We need to understand the session timeout behavior for users, particularly the idle time and active session duration settings. Could you please clarify the following:
How does the idle timeout work for users accessing the mobile app with SSO? Specifically, after how much idle time will the user be logged out?
What is the maximum active session time allowed for a user in the Oracle CX Sales Mobile app when using SSO?
Are there any configurations available to modify the idle timeout or session duration on either the Fusion Cloud or Identity Provider (IdP) side?

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