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Can we default the Channel type to 'None' in SR spotlight page when Agent responds to user

in Help Desk 1 comment

Summary:

Hi All,

We have a requirement where when an Agent tries to respond to user in Redwood page, the channel is set to 'Web' by default and the Agent has to toggle it and select 'None' to respond. Is there any way we can set it to 'None' by default

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