Automatic Routing of bundled activities in OFS — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Automatic Routing of bundled activities in OFS

Summary:

"Unable to fit bundling policy constraints" - Error in Routing Run

Content (please ensure you mask any confidential information):

Requirement: We have a requirement from client, where we need to bundle activities of type Meter Read and the bundled activities should be assigned to the same resource.

Configuration:

  1. We have created a custom property names RouteId which is used as the bundling key.
  2. We have used visit bundling where RouteId is added as bundling key
  3. In the Routing plan, under Filters section, for the filter "Activities in the routing bucket that should be assigned", we have used the bundling policy as "All or None".

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!