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Unable to connect to variable rate profiles workbook

in Benefits 7 comments

Summary:

Trying to update some variable rate profiles and when I click Prepare in workbook, the spreadsheet comes up but I do not get a pop up to connect to the server. This leaves the excel sheet blank with no information to update.


Content (please ensure you mask any confidential information):

Benefits Administration-Plan Configuration-Rates and Coverages-Variable Rate Profiles-change effective date and click Prepare in Workbook.

Excel spreadsheet opens but is blank. I do not get a pop up to put in my sign in information for it to connect and pull the information in.

Version (include the version you are using, if applicable):

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