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Unable to populate item Length width height to order release line/Order Ship Unit

in Transportation Management 4 comments

Summary:

Hi All,

We are maintaining the item weight, volume, and dimensions (LxWxH) on the packaged item. When integrating an order from ERP, OTM receives only the quantity (QTY) of the item.

Our expectation is that the weight and volume are populated from the packaged item, which is working as expected. However, we are not seeing the dimensions (LxWxH) being populated from the packaged item to the order release line/ship unit.

We are using Prepack, and below is the order configuration for reference.

Requesting assistance on this issue.


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