Rejected Timecard - Rejection Comments are not appearing in PRODUCTION, but in TEST they are. — Cloud Customer Connect
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Rejected Timecard - Rejection Comments are not appearing in PRODUCTION, but in TEST they are.

in Workforce Management 2 comments

Hello Team,

Project Manager is rejecting the timecard with Rejection comments, but Rejection comments are not appearing in BELL (or EMAIL) notifications in PRODUCTION, however the same thing is working good in TEST pod. We are able to see Rejection comments both in BELL and EMAIL notifications in TEST pod.
Also, our TEST environment is recent refresh of Production (TEST - *** Cloned 2/19/2025 from PROD ***).

We have tested out this with the same user and same Project manager in both Environments (TEST & PROD).

Moreover, In TEST pod, Timecard status is showing "Rejected" and Rejection comments are populating in BELL notification, where as in PRODUCTION timecard status is showing as "Approved" without Rejection comments.

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