Redwoood Succession Management: Inconsistent results for 2 of the provided notifications — Cloud Customer Connect
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Redwoood Succession Management: Inconsistent results for 2 of the provided notifications

in Career and Succession 1 comment

Summary:

During our testing of the Succession Management provided alerts we have found some alerts are being sent twice to the same user.

Out of the 7 Succession Plan Assignment Change Alert templates, these 2 appear to be trigger twice by the same event and sends an duplicate notification to the required recipient;

  • Candidate Moved to Plan Job (Red)
  • Job of Candidate Different From Plan Job (Green)

Alert History:

Has anyone found similar behaviour with these alerts or know how to resolve this?

Version (include the version you are using, if applicable):

25B

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