OFSC ODA Integration - Data security/privacy — Cloud Customer Connect
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OFSC ODA Integration - Data security/privacy

Summary:

The questions are related to the native OFSC-ODA integration for rescheduling/cancelling of activities via "Where's My Tech" chat.

Content (please ensure you mask any confidential information):

Hi all,
Grateful if someone can assist with the following questions.

  1. Is the conversation that occurs within ODA stored? If so where and is it encrypted. Please provide documentation based on response.
  2. Does Oracle use any of the conversation to train any systems? Please provide documentation based on response.

Note:
ODA is not integrated with any external LLM providers.

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