Redwood Existing Time Card page not loading

Summary:

Few users are unable to view their previous timecards in Existing Time Card Page. What is the root cause?

Content (please ensure you mask any confidential information):

Few Redwood timecard users face the below issue - i can no longer find or see my previous timecards (Existing Timecards). The search window is blank.

Version (include the version you are using, if applicable):

25 A

Code Snippet (add any code snippets that support your topic, if applicable):