Primary Point of Contact: Address Country field shows incorrect data on helpdesk requests page — Cloud Customer Connect
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Primary Point of Contact: Address Country field shows incorrect data on helpdesk requests page

edited Apr 8, 2025 1:54PM in Help Desk 1 comment

The field is pulling the country of 'primary point of contact' from the first assignment record. For example, if Person X started in Egypt and is now in the UAE, the country field still shows 'Egypt'. How can I identify where this value is being sourced from?

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