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"Severity" and "Status" fields as read-only in Internal Help Desk CX (Visual Builder)

in Help Desk 1 comment

In Visual Builder, I need to make the "Severity" and "Status" fields read-only on the employee editing screens for Internal Help Desk (Service CX). However, these fields are in a flow rather than a layout, and creating Business Rules isn't supported. Do you know of any alternatives to achieve this?

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