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Significance of the shift type On-call

edited May 17, 2017 12:55PM in Field Service 7 comments

Content

Hi,

There is a shift type on-call. I have tried exploring it. What I understand is that we cannot assign any activities to the resource during the that shift. Suppose On-call is from 9am-11am then activity is assigned after 11am. The resource time is blocked for that period. 

But how does one use this as I could see that a resource can open the mobility application and still start the activity during the on-call period.

Couldnt find any help in the documentation regarding this too.

In short What is the significance of this shift type and what is the best use of this?

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