Can there be any way to configure 2 different ways of communication for 1 service provider? — Cloud Customer Connect
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Can there be any way to configure 2 different ways of communication for 1 service provider?

Let's say if service provider XYZ is shipping goods from Kolkata to Delhi, then it needs to notify via email and if same service provider XYZ is shipping goods from Assam to Haryana, then it needs to be notified via EDI. Can such setup be done in OTM?

Without using agents

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