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Handling multi day task status from external systems

edited Nov 1, 2017 10:37AM in Field Service 1 comment

Content

Hi,

We integrated OFSC with external mobile application. We are using Multi day tasks in OFSC and especially facing problems in handling the status updates from Mobile to OFSC.  Our client wants to use Mobile in offline mode and when updates reaches OFSC later than the expected date then we are facing issues while updating OFSC.

1. Suppose, start date is today, but engineer is in offline mode. Engineer came online tomorrow and then mobile triggered start activity API for that activity, OFSC says, action not allowed on past date. 

2. Same case while receiving the activity complete scenario.

Please suggest.

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