Benefits plan voluntary deductions are not flowing through Payroll automatically — Cloud Customer Connect
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Benefits plan voluntary deductions are not flowing through Payroll automatically

Hello Team,

We have the Benefits plans setup for Health, Dental, Life and Pension, the rates are also configured to include the payroll element entries (deduction) and we setup the Payroll processing information as per the below setup.

Example: Health plan - rates setup

Now, when employee submits the enrollment for the selected plans and rates, its not triggering element entries on Payroll. Could you please advise if I am missing any steps or any thing that will help us review and confirm the process is working end-to-end.

Thank you!

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