What happens to free text entered as an attachment on standard operations when we move to Redwood — Cloud Customer Connect
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What happens to free text entered as an attachment on standard operations when we move to Redwood

in Manufacturing 4 comments

Summary:

What happens to free text attachments when we turn on Redwood screens? How do we enter it going forward?

Content (please ensure you mask any confidential information):

We have not enabled Redwood UI yet in manufacturing but are researching it. We noticed that there is no ability to enter free text as an attachment when we opt in to Redwood screens for standard operation maintenance, only attachments and URLs. However, we have Free Text entered as attachments on standard operations today (pre-Redwood). If this option is no longer available in Redwood, where does all of our data go? Is it possible to Enable free text as an attachment option? How do we maintain this data?

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