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Settle Customer Claims Execution Report Error: Enter conversion rate information

in Channel Revenue Management

Summary:

Cannot create claim in currency different than ledger currency
although currencies are defined in corporate & its default

Channel Currency Conversion Type profile option defined at site level

Content (please ensure you mask any confidential information):

Settle Customer Claims Execution Report:
--------------------------------------------------
Execution Starts On : 05-03-2025 16:09:15
Request ID :
--------------------------------------------------
Input Parameters
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Business Unit : *******
Bill-to Account :*******
Claim : ******
--------------------------------------------------
Execution Results
--------------------------------------------------
Claim Number : 1.5
Bill-to Customer : f1 test
Bill-to Account : 1111
Claim Amount : 55.00 USD
Resolved Amount : 55.00 USD
Status : FAILED: Unexpected error.
: Enter conversion rate information.
: ORA-01403: no data found
ORA-20001:
ORA-06512: at "FUSION.APP_EXCEPTION", line 61

Version (include the version you are using, if applicable):

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