Create Automatic Receipt Process ends in Warning and does not create receipt — Cloud Customer Connect
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Create Automatic Receipt Process ends in Warning and does not create receipt

in Receivables & Collections 3 comments

Summary:

We are utilizing CyberSource seeded Payment Gateway for customers to pay invoices. After running Create Automatic Receipts process, it ends in error with the following in the log file:

EXCEPTION :: Application failure during receipt applicaton : You must enter an applied amount that's less than the receipt amount.
. You need to nullify the SELECTED FOR RECEIPT BATCH ID on the invoice PS with payment_schedule_id: 59001
. When the invoice is fixed, apply the invoice manual ly to the receipt with receipt id: 2003, created by automatic receipts for that invoice

What is the resolution to this? What is to be done for these receipts to be created and applied?

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