How to store problem description field in custom long text field when SR is created via email — Cloud Customer Connect
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How to store problem description field in custom long text field when SR is created via email

edited May 16, 2025 6:46PM in Fusion Service 1 comment

Summary:

We have created a long text field in the Service Request (SR) object. The requirement is to populate this field only when the SR is created via an inbound email. Specifically, during SR creation from an inbound email, the email body content should be captured and stored in this long text field

is this possible?

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