Rejections at first level & second level are not returned with notifications to the submitters. — Cloud Customer Connect
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Rejections at first level & second level are not returned with notifications to the submitters.

edited May 11, 2025 1:11PM in Compensation 3 comments

Summary:

Hello Team,

For the Manage Personal Contribution workflow, when one of the approvers rejects the ICP approval request of the submitter, the notification is not sent back to the submitter nor does the submitter get any notification/alert on bell icon. Approval flow for Manage personal contributions is 1st level manager followed by Country Head. The configurations in the BPM worklist (Variable Allocation Task) seems to be fine as I have configured it in the below way as shown in the image below.

Am I missing any other configuration required for this?

Kindly provide any work around for this issue as this is a urgent and mandatory request from our client.

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