Is Rate Comparison Available in CX for Utilities Sales for Sales Reps? — Cloud Customer Connect
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Is Rate Comparison Available in CX for Utilities Sales for Sales Reps?

in Customer Experience for Utilities - CX4U 1 comment

Summary:

I’m trying to determine whether Oracle CX for Utilities (CX4U) includes any native Rate Comparison functionality, or if there is a recommended way to support rate comparison from the sales representative side to assist customers in selecting the best rate plan.

Content (please ensure you mask any confidential information):

From what I understand, the Rate Comparison feature is part of Oracle Digital Self Service – Energy Management, which is a prebuilt, utility-specific extension of Oracle Digital Customer Service (DCS) designed for customer self-service. However, it does not appear to be available out of the box in CX for Utilities (CX4U).

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