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How to search service request by entering the 3-4 digits in search bar?

in Fusion Service 3 comments

Summary:

Hi @Karyn Kurland-Oracle

In Redwood service center we are not able to search Service Requests by SrNumber not complete but keyword search is not working here and we always have to enter complete SR number to search the case in Redwood but keyword search is working in Classic UI .

Could you please let us know any additional configuration is required to make it happen in redwood?


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