UI and workflow changes forced in 25B? — Cloud Customer Connect
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UI and workflow changes forced in 25B?

in Sales 2 comments

Hi all,

I'm trying to understand how much the workflow, views, & general navigation will change when 25B drops for OSC/CX. I paged through the "Design Thinking Workbook", which shows some drastic differences between the Classic UI & Redwood UX. What I can't put my finger on is how much of this is enforced or on-by-default in 25B.

Can I enable Redwood UX (in a similar manner it will be enabled in 25B) in our Test environment? I'm trying to figure out the impact on our users, so we can publish communication & update our training ahead of time.

Thanks!

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