How to Ensure Accuracy of Generative AI Account Descriptions in Oracle Fusion Sales Cloud? — Cloud Customer Connect
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How to Ensure Accuracy of Generative AI Account Descriptions in Oracle Fusion Sales Cloud?

edited May 20, 2025 7:11AM in Sales 5 comments

Company:

Innovacx Tech Labs Pvt Ltd.

Summary:

We're using the Generative AI Account Description feature in Oracle Fusion Sales Cloud and are noticing inaccurate or fabricated information in some of the generated account summaries. We want to understand how to verify the data and ensure descriptions are based on real, verifiable sources.

Content:

The issue arises when the AI generates summaries for real accounts, but includes details that don’t exist — such as fictional competitors, partnerships, or fabricated business strategies.

We’d like clarification on the following:

  1. What is the data source for these AI-generated descriptions — is it CRM-only, public data, or generative text with assumptions?
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