Resource Name(Rest API) in Alert Composer to fetch Work Order Details (Work Order Notification) — Cloud Customer Connect
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Resource Name(Rest API) in Alert Composer to fetch Work Order Details (Work Order Notification)

edited May 21, 2025 2:50PM in Maintenance 7 comments

Hi everyone,

I'm working on setting up custom alerts for Maintenance Work Orders and need some help.

Here’s what I’m trying to achieve:

  1. When a Maintenance Work Order is created in "Unreleased" status, an alert should be triggered to a specific user.
  2. When the Work Order is released, another alert should be triggered to the resources assigned in the Work Order Operations.

I’m using Alert Composer, but I can't find the correct resource (REST API) that provides access to Maintenance Work Order details.

Has anyone implemented something similar or knows which resource to use.

Thanks in Advance!

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