Redwood Timecard hours type suddenly disappearing?

Summary:

We've been using Redwood timecards for a few months. This payroll we have noticed something new: one of our hours types names sometimes disappeared from Calculated Time view. Consequently, hours keyed to this hours type did not ransfer to payroll.

Content (please ensure you mask any confidential information):

When hours are keyed to our existing hours type "Incentive Time", sometimes when we view Calculated Time the hours type name is showing blank. The hours type name shows up in Reported Time, but does not show up when we view Calculated Time. See below screenshots. The behavior is inconsistent; it does not affect all employees.