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Alert email is not triggering and alert process log shows SOA from address missing

in Benefits 7 comments

Summary:

We are seeing following message in the alert process log and Email is not triggering in DEV2 env.

SOA From Address User : null

In the environment where 'SOA From Address User' shows in log file - we can see email triggering.

Raised Oracle SR and it has been more than 1 week with no response. Has anyone faced similar issue ? What was the solution ?

We are expecting bouncing middle-ware server might resolve this issue - but there is no response on Oracle SR for more than 1 week now, so checking if anyone else faced similar issue.


Version (include the version you are using, if applicable): 25B

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