The email is not visible in the UI, but it is still triggering the validation script — Cloud Customer Connect
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The email is not visible in the UI, but it is still triggering the validation script

in Sales 13 comments

Summary:

We have a validation script that queries active contacts where Status = 'A' and Internal Flag = 'N'.
This validation is triggered in both scenarios — when a user enters an email for a new contact or modifies the email of an existing contact.

Currently, we are trying to create a new contact, but we're receiving a duplicate email validation error.

Here's what we've checked so far:

  1. In the UI, we do not find any contact with this email.
  2. In Analytics, the email is not present.
  3. We exported contact data and searched for the email — not found.
  4. We also exported records where

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