Custom Fields in Case Management for REST calls are not getting saved — Cloud Customer Connect
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Custom Fields in Case Management for REST calls are not getting saved

in Help Desk 1 comment

Summary:

We are implementing grievance management and have a requirement to include a few custom fields such as Business Unit, Union, and Department. To support this, we created templates that call REST APIs, and these templates are linked to the respective custom fields. While we can see the values in the dropdowns, we are unable to save the selections. Additionally, since the 25A update, we no longer see any components available in VBCS Templates. Our custom fields are crated using Single(Select) component which is no longer showing up now.

This was working earlier but now with recent changes in the instance, it seems it started not working.

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