Redwood Fragments(CX-Sales) - Add and configure Fields to Single Field Update Search List — Cloud Customer Connect
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Redwood Fragments(CX-Sales) - Add and configure Fields to Single Field Update Search List

in Sales 4 comments

Is there a way to add OOTB/Custom Fields to the Contact Object: Single Update Field Search List

We cannot perform the following actions for OOTB/Standard contact fields in Redwood(CX-Sales):

Update Email, Update Work Phone, Update Mobile Phone, and Update Favorite.

Options for Implementation:

Create New Smart Actions
Is it necessary to create new Smart Actions for these fields?

Explore Simpler Alternatives
Is there a more straightforward method to incorporate these fields into the functional Single Update Field Search List?

Is there an Oracle documentation for: Single Field Update Layout
Sales Layout is used for Single Field Updates.

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