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Restrict or Hide seeded Knowledge article content types

in Help Desk 2 comments

Summary:

I have a requirement wherein the client is only implementing HR Help Desk. Now I want to restrict/Hide/Inactivate the content types for Knowledge articles to HCM Solution and HCM-FAQ only. The other seeded Knowledge article content types FAQ and Solution, should be hidden or disabled as the client is not implementing service.

The only use case of Knowledge articles is going to be for HR Help desk SR's.

Can anyone help,

Looking for guidance on visibility control aspect. Any advice or examples would be greatly appreciated!

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