Auto assignment and ability to switch on 'Availability' option in Help desk are not working. — Cloud Customer Connect
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Auto assignment and ability to switch on 'Availability' option in Help desk are not working.

in Help Desk 1 comment

Hi Team,

Can someone please help us on the below?

It appears as though the auto assigning of Help Desk tickets is not working. We have set up queues and queue resources that are supposed to automatically be assigned tickets based on the ticket categorization, this was working for a period but now no longer seems to be working.

Additionally, the ability to be able to switch on 'Availability' to be able to manage tickets seems to have been switched off. This means that anyone who's icon is not available is not able to receive help-desk auto allocations.

The auto assignment settings are setup correctly (checked that Adaptive Search (Elastic Search) is scheduled and running).

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