Category 691
Discussion List
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config pages still classicHi, is it correct to say that for Oracle Help Desk the configuration pages are still in the Classic UI? From my understanding, Redwood is primarily the user experience l…Muskan Dhingra-HCM 10 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk -
An attachments error occurred:??ATTACH-0207.When going to Help Desk and Help Desk Requests, upon opening an SR and trying to download an attachment the following error appears; An attachments error occurred:??ATTA… -
Question regarding Next Gen Migration Task: migrate Rule Sets for Queue Assignments after Job 3Summary: We are migrating to Next Gen and I have completed Job 1 and Job 2. Job 3 is data migration. The migration doc says the below: Update Assignment Object and migra…
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Groovy expression to send email when sr is not resolved and sr creation time passes 12 hours iWe have a requirement that: We need to send a reminder email notification to HRHD Agent when a HR Help Desk Request is unresolved, below is the scenerio: We need to send…
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Dynamic skill is not generating any Skills from Grow pageSummary: Hi Team, We have setup the Dynamic skills by following the Dynamic skills implementation guide and when an employee tries add skills from Grow page, they are no…Senthil Murugan Balasubramanian 12 views 1 comment 0 points Most recent by Darshini Kanungo Dynamic Skills -
Adaptive Search not syncing with Application ComposerSummary: When I try and access Adaptive Search I get the error message below. I can not get to the page which allows me to publish because every time i click on Setup I …Onye 9 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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How can I mass update categories for existing open and closed HR requests?Summary: We would like to change the category of the existing HR requests by creating new categories. How can I mass update categories for existing open and closed HR re…
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Express and advance mode missing in VBSHi, There is a requirement from business to hide few field in Employee view in HR helpdesk, when I opened Visual builder studio to make this customization. There is no E…
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Groovy Script to show message content in email when SR is updated by Agent.Summary: Hi All, Can you please help us to find the groovy script which will show the content/message updated by agent into the email to the employee when the SR is upda…
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Internal helpdesk team member agent can view all requests assigned to other queuesSummary: A team member/agent can view all requests assigned to other queues that they are not member of. It is understood that optionally, team member/agent can use sear…
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On clicking on any case as a case worker, we are getting 'Couldn't load data' Status 404 ErrorSummary: On clicking on any case as a case worker, we are getting 'Couldn't load data' Status 404 Error. Content (please ensure you mask any confidential information): V…
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Application Composer Server Scripts dynamic fusion urlHi, Does anyone know if its possible or the syntax to use to amend the following Groovy def line variable so that it automatically uses the correct Oracle Fusion host do…
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Bulk Import knowledge articlesSummary: Bulk import option for knowledge articles Content (required): Hi Team How do we generally import knowledge articles? Do we have any bulk upload option to create… -
How can we create Multiple field for Category, when we have subcategory?There is a requirement to create Sub Category and Child Sub Category fields. The available values in the Sub Category field should depend on the selected Category value,…
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Resolution NoteSummary: Once a resolution note is written and submitted, how can that note be viewed by HR Help desk admins? It may have been disabled at some point but I cannot find a…
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Guided Journey (and AI agent) not visible on actual page but visible in Oracle Visual BuilderSummary: Hi, I have created an AI agent (for MFG Operations but I think that's not relevant). Then created a guided journey 'OPERATIONAL_PROCEDURE_GUIDE' and associated …
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Bulk Import of Cases with Action PlansSummary: We are currently working on a data migration requirement involving Cases and their associated Action Plans. We have successfully successfully mapped and tested … -
Can you restrict case manager access by queues that they are in?Summary: We have a requirement for a case manager to only be able to see cases for which queues they are assigned to. We have a custom security role built which is still…
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Case Management Alerts- Alert to the Line ManagerSummary: We have a requirement to trigger an alert when a Line Manager is added as a Team Member on a case that belongs to their direct report. Essentially, as soon as t…
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Helpdesk tags getting deleted from Manage tags page when deleted from SRSummary: While deleting an incorrectly added tag in an SR, the tag is also getting deleted from Manage tags repository. This is happening only when the tags are not used…
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category field not visible when creating a new caseSummary: Category field not visible when creating a new case however the field is visible when going into an existing case details. Content (please ensure you mask any c…
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How does a case manager recieve bell and email notofication when a email message is responded?Summary: We are trying to set up notifications to the assigned Case Manager when a case conversation is responded via E-mail, but no notification is getting triggered as… -
Application Implementation Consultant role for Redwood HR Help Desk ImplementationSummary: In the Migration guide for HR Help Desk from Classic to Redwood UI, the instructions received from Oracle state to use the Application Implementation Consultant…
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Helpdesk category not visible according to BU.Summary: Hi Helpdesk Team, I’m working on the helpdesk system where we have multiple BUs, and each BU should have its own set of categories. For example, BU A should onl…
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can we automate the manual adding process of employee as a resource in resource directorySummary: Is there a way to automate the manual adding process of a employee as a resource in resource directory for access helpdesk moduke Content (please ensure you mas…
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Hide/remove access to infolets for specific usersSummary: In Germany KPIs such as performance may not be measured at the individual level. It must not be apparent, for example, how quickly an employee has processed or …Viktoria Priona-Oracle 44 views 7 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Reporting & Analytics for Fusion Service -
Help Desk Infolets: Hide Unnecessary Reporting Tabs for Agent RoleHello Experts, I hope you're doing well. We are currently exploring options to restrict visibility of certain reporting areas on the Help Desk Infolets Page. The user pr…
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How to report on Live Chat for Fusion Service wrap up resolution in OTBISummary: As part of our Live Chat for Fusion Service roll out in HR Helpdesk, we have built a suite of reports and dashboards that contain information on average wait ti…Jamie Kelly 28 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for Fusion Service
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Conversations page not showing any conversations Next Gen HRHDSummary: Hi All, We have migrated Classic HRHD to Next Gen HRHD Redwood and we are testing the conversations features. Currently when we initiate the conversation from S…