Category 691
Discussion List
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How to hide closed SRs from Employee in MyHelp?Summary: When the 'Auto-Close HR Help Desk Service Requests' process runs and automatically moves SRs from Resolved to Closed, the Closed SRs still remain in the MyHelp … -
Microsoft exchange server integration with multiple EmailchannelSummary: Hi Team, As per oracle's documentation to integrate Microsoft Exchange, we can be able to see one EmailChannel would create and make use of that email mailbox t…
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HR Help Desk Service Request History to show the creation date instead of last update date?Hi there - under the HR Help Desk FAQs, it shows the ticket history, ticket status, request number, and last update date. Is it possible to replace the last update date …
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Work vs. Personal Email for Pending Workers in Oracle HCMIs it possible to create a pending worker with a work email address in Oracle Fusion HCM? If best practice is to use a personal email at this stage, how is the user acco…
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Mass Update 'Queue' for SRs in HR Help Desk (HRHD Redwood)Summary: Is there a way to Mass Update 'Queue' for SRs that have already been created. Any option of HSDL/HDL/REST Api to mass update the queues? Content (please ensure … -
HR HD Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some EmployeesSummary: ACTUAL BEHAVIOR --------------- HR Help Desk Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some Employees EXPECTED BEHAVIOR -----…
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To have SRs get assigned to agents directly irrespective of the login status of the agentHello Team, In oracle fusion HR Help Desk, is it possible to have agents assigned to the SR automatically without them logging onto the system? I understand this is the …
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Can you restrict case manager access by queues that they are in?Summary: We have a requirement for a case manager to only be able to see cases for which queues they are assigned to. We have a custom security role built which is still…
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Transfer from Oracle Digital Assistant to Live Chat from HCM landing pageSummary: We understand that as it currently stands, in order to transfer from Oracle Digital Assistant to Help Desk Live Chat, this must be done via the My Help Employee…
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Is it possible to customize the FUSION Saas Application URLSummary: Is it possible to customize the Fusion Saas URL Content (please ensure you mask any confidential information): Version (include the version you are using, if ap…ramchandra 24 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Applications Security
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How to disable Classic HR Service Requests and remove the access to all users?We have decided that we will discontinue using Classic HR Help Desk. Because of that, we'd like to disable this to our system and also remove the access to all users (fo… -
How do I set a prefix for SRs in NextGen HR Help Desk?Summary: We need to set a prefix value for SRs in NextGen HR Help Desk but it doesn't seem like there is a prefix profile option specifically for NextGen HRHD. What I me… -
Unable to view list of Requests assigned to other AgentsSummary: I am setting up a test account for a HR Help Desk Agent but for some reason they are only able to access and see requests they have created. All agents will nee…
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Anonymous comments or complaints in HCMSummary: We have a request to have a space so that employees can post requests, comments or complaints anonymously. We were exploring the option through HR Help Desk but…
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No data on page redwood positionsHi, After activating the profile values for the position page in Redwood. The following were executed the process ESS job to create index definition and perform initial …DianaRG 184 views 13 comments 0 points Most recent by Santosh Suresh Chincholi Career and Succession
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What privileges grant access to Configure Adaptive Search?All the Oracle docs mention that you must have AIC in order to Configure Adaptive Search in setup and maintenance, however, I am wondering which specific privileges/DSPs…
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Can MS teams be used by employees for logging a HR request instead of Oracle chatbot?Summary: Employees should be able to use MS teams channel to log their HR requests. Current Oracle documentation talks only about conversations between agent and SME via…
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Previous requests raised by EmployeeSummary: How can I display historical requests raised by the Employee? Agent when reviewing the current request would also like to view historical tickets raised by the …
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How can we make the Resolution Code and Outcome fields visible only when the status is Resolved?Summary: Hi Everyone, Oracle recently launched the Quick Edit feature for Helpdesk requests in 25C. To use this feature, we also pulled in some custom fields using VBS o…
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Groovy Script for Action Plan due date notificationSummary: We have due date duration defined for each action within action plan which is added in a Case. How can we share a reminder to Assigned to Person of Case when du…
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Why cant case workers and managers see the household tile?Summary: Case workers and managers have all necessary privileges. When I add the Application Implementation Consultant role to a user, then they can see the Household ti…
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ORA_SVC_HIDE_OUTBOUND_MSG_TAG expected behaviourSummary: Is it correct that the ORA_SVC_HIDE_OUTBOUND_MSG_TAG profile option only hides the message identification number on the messages sent out of HR Help Desk when u…
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OTBI Agents directed to HR Help Desk email channel to create SRsSummary: Hi, My client has a number of OTBI Agents set up to send notifications to the HR ops team to action things such a DOB, Marital Status and Gender missing from pe…
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rules and logic used / HR Help Desk / automatic assignment of SRHello I would like to understand the rules and logic used by Oracle HCM Cloud HR Help Desk for the automatic assignment of service requests Could you please confirm whic…
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How to Implement: "Auto-Compose Email to share AI-generated Resolution" by Internal Help DeskSummary: I'm trying to implement the AI case for Internal Help Desk that's in the documentation. "Auto-Compose Email to share AI-generated Resolution" I'm using the do…
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help desk button bar doesn't appearSummary: Hi all, we are trying to implement this new button bar functionality "assign to me", "show interactions" and "audit history" (explained in this document: Improv… -
Smart action help desk doesn't work - Help Desk RedwoodSummary: Hi all, I noticed that when selecting "assign to me" smart action in the service request smart action tab, it doesn't work and it doesn't trigger any action: Is…
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edit fields in HR Help desk pageSummary: Hi, May I ask you how to edit these fields (circled in yellow below) appearing in the Service Request create/details page? I would need to make some of them edi…
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Can we Create an SR without applying forwarding rule through inbound messagesSummary: Can we Create an SR without applying forwarding rule through inbound messages and by registering an email other than Oracle Mail Content (please ensure you mask…
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Data conversion from Peoplesoft to Oracle - Grievances & Disciplinary Actions in Helpdesk moduleSummary: Can we convert historic data from peoplesoft application to Oracle cloud of Grievances & Disciplinary Actions in Helpdesk module?